Sr Damage Resource Manager

The Hertz Corporation; Olympia (WA); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

40% off Hertz base rate

Paid Time Off

Medical, Dental & Vision

401(k) matching

Paid Parental Leave

Education Reimbursement

Employee Assistance Program

Discounts

Job summary

The Hertz Corporation is seeking a Sr. Damage Resource Manager to lead Damage Managers and partner with leadership to oversee damage activities across Airport and Off-Airport Operations.

You will drive recovery, analytics, and vendor relationships while building a high-performing team focused on accurate damage identification and collection. Responsibilities include developing training, improving processes, and aligning field operations with damage management standards to maximize recoverability

Qualifications

• 6+ years of experience in rental car, fleet, collision, or automotive operations.
• 3+ years of leadership or management experience preferred.
• Proficiency in Microsoft Office Suite.
• Experience with CCC software is a plus.

Responsibilities

• Lead and support damage recovery and collection to meet financial objectives.
• Ensure field teams follow established damage management processes.
• Develop and implement process improvements for damage identification and recovery.
• Drive damage recovery initiatives and monitor key performance metrics.
• Serve as primary contact for damage-related claims and inquiries.

Skills

Leadership

Stakeholder collaboration

Communication

Problem-solving

Tools

CCC software

Microsoft Office

Job description

A Day in Life:

The Sr. Damage Resource Manager leads multiple Damage Managers and partners with the Director of Damage Field Operations to oversee damage management activities across Airport and Off-Airport Operations within their assigned division. This role ensures timely, accurate, and efficient damage identification, tracking, recovery, and collection processes.

The Sr. Damage Resource Manager provides leadership and support to rental operations teams in the identification, attribution, and recovery of vehicle damage. The position oversees damage performance metrics, vehicle repair processes, safety initiatives, service standards, and vendor relationships while serving as the division’s primary resource for damage administration and analytics.

The starting salary range for this role is $70,000 annually, commensurate with experience.

What You’ll Do:

• Lead and support the damage recovery and collection process with a focus on achieving financial objectives.
• Ensure field operations teams are aligned with established damage management processes and procedures.
• Implement process improvements and system enhancements to support the effective identification, management, and recovery of vehicle damage.
• Proactively drive damage recovery initiatives and key performance metrics.
• Support the development of a high-performing organization focused on the accurate identification, attribution, repair, and recovery of vehicle damage.
• Serve as the division’s primary point of contact for all damage-related claims and inquiries.
• Champion productivity improvements through employee engagement and continuous improvement initiatives.
• Develop and execute communication strategies that promote employee engagement and drive business results.
• Conduct site visits to ensure compliance with damage processes and maximize recoverability.
• Develop and deliver in-person and virtual training programs on all aspects of damage recovery and collection within the assigned division.
• Perform other duties and responsibilities as assigned by management.

What We’re Looking For:

• 6+ years of experience in rental car, fleet, collision, or automotive operations.
• 3+ years of leadership or management experience preferred.
• Proficiency in Microsoft Office Suite.
• Experience with CCC software is a plus.
• Ability to collaborate effectively with internal and external stakeholders across multiple functions and locations.
• Strong influencing and relationship-building skills.
• Flexible and adaptable, with the ability to perform effectively in a dynamic and evolving environment.
• Excellent verbal and written communication skills.
• Results-driven with strong problem-solving and decision-making abilities.
• Proven ability to build, develop, and lead diverse, high-performing, and engaged teams.
• Ability to drive process improvements and organizational change initiatives.
• Skilled at motivating teams and maintaining a positive attitude in a fast-paced environment.
• Ability to work independently with minimal supervision while maintaining a goal-oriented mindset.
• Strong strategic thinking, critical reasoning, and sound judgment skills.
• Excellent organizational, time management, prioritization, and delegation abilities.
• Demonstrated leadership courage, accountability, and ownership of results.

What You’ll Get:

• Up to 40% off the base rate of any standard Hertz Rental
• Paid Time Off
• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs – Pet, Legal/Identity Theft, Critical Illness

ZIP

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture — and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

EOE, including disability/veteran