Sr Damage Resource Manager

The Hertz Corporation; Frankfort (KY); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Up to 40% off Hertz rentals

Paid Time Off

Medical, Dental & Vision plans

401(k) with employer matching

Parental Leave & Adoption Assistance

Employee Assistance Program

Job summary

The Hertz Corporation is seeking a Sr. Damage Resource Manager to lead a team of Damage Managers and partner with senior leadership to oversee damage management across Airport and Off-Airport Operations.

You will drive recovery, process improvements, and metrics while ensuring timely identification, attribution, repair, and collection of vehicle damage. This role requires 6+ years in related operations and 3+ years of leadership, with strong collaboration, communication, and strategic thinking.

Qualifications

• 6+ years in rental car, fleet, collision, or automotive operations.
• 3+ years in leadership or management preferred.
• Proficiency in Microsoft Office Suite.
• Experience with CCC software is a plus.
• Ability to collaborate with stakeholders across locations.
• Strong influencing and relationship-building skills.

Responsibilities

• Lead and support damage recovery and collection to meet financial goals.
• Align field operations with established damage management processes.
• Implement process and system improvements for damage management.
• Drive damage recovery initiatives and track key metrics.
• Develop a high-performing team focused on damage identification, repair, and recovery.
• Serve as the division's primary contact for damage-related claims.

Skills

Leadership

Communication

Strategic thinking

Problem-solving

Time management

Delegation

Stakeholder collaboration

Adaptability

Training/mentoring

Tools

Microsoft Office Suite

CCC software

Job description

A Day in Life:

The Sr. Damage Resource Manager leads multiple Damage Managers and partners with the Director of Damage Field Operations to oversee damage management activities across Airport and Off-Airport Operations within their assigned division. This role ensures timely, accurate, and efficient damage identification, tracking, recovery, and collection processes.

The Sr. Damage Resource Manager provides leadership and support to rental operations teams in the identification, attribution, and recovery of vehicle damage. The position oversees damage performance metrics, vehicle repair processes, safety initiatives, service standards, and vendor relationships while serving as the division’s primary resource for damage administration and analytics.

The starting salary range for this role is $70,000 annually, commensurate with experience.

What You’ll Do:

• Lead and support the damage recovery and collection process with a focus on achieving financial objectives.
• Ensure field operations teams are aligned with established damage management processes and procedures.
• Implement process improvements and system enhancements to support the effective identification, management, and recovery of vehicle damage.
• Proactively drive damage recovery initiatives and key performance metrics.
• Support the development of a high-performing organization focused on the accurate identification, attribution, repair, and recovery of vehicle damage.
• Serve as the division’s primary point of contact for all damage-related claims and inquiries.
• Champion productivity improvements through employee engagement and continuous improvement initiatives.
• Develop and execute communication strategies that promote employee engagement and drive business results.
• Conduct site visits to ensure compliance with damage processes and maximize recoverability.
• Develop and deliver in-person and virtual training programs on all aspects of damage recovery and collection within the assigned division.
• Perform other duties and responsibilities as assigned by management.

What We’re Looking For:

• 6+ years of experience in rental car, fleet, collision, or automotive operations.
• 3+ years of leadership or management experience preferred.
• Proficiency in Microsoft Office Suite.
• Experience with CCC software is a plus.
• Ability to collaborate effectively with internal and external stakeholders across multiple functions and locations.
• Strong influencing and relationship-building skills.
• Flexible and adaptable, with the ability to perform effectively in a dynamic and evolving environment.
• Excellent verbal and written communication skills.
• Results-driven with strong problem-solving and decision-making abilities.
• Proven ability to build, develop, and lead diverse, high-performing, and engaged teams.
• Ability to drive process improvements and organizational change initiatives.
• Skilled at motivating teams and maintaining a positive attitude in a fast-paced environment.
• Ability to work independently with minimal supervision while maintaining a goal-oriented mindset.
• Strong strategic thinking, critical reasoning, and sound judgment skills.
• Excellent organizational, time management, prioritization, and delegation abilities.
• Demonstrated leadership courage, accountability, and ownership of results.

What You’ll Get:

• Up to 40% off the base rate of any standard Hertz Rental
• Paid Time Off
• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs – Pet, Legal/Identity Theft, Critical Illness

ZIP

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture — and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

EOE, including disability/veteran