Sr. D365 Business Analyst

Cognizant; Troy (MI); Remote; USD 79,000 - 155,000; Full time

Job summary

Cognizant is seeking a Senior D365 Business Analyst for a remote position in the United States. In this role, you will lead the analysis and design of CRM solutions while optimizing business processes and collaborating with IT and business teams to meet organizational goals. Ideal candidates will have over 10 years of experience, particularly with D365, and be adept in Agile methodologies.

Benefits

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Qualifications

• 10+ years of experience in requirements gathering and process flow.
• Deep functional expertise in D365 CE modules, especially Customer Service and Field Service.
• Experience in Agile methodologies, using tools like Jira or DevOps studio.

Responsibilities

• Lead the analysis, design, and optimization of CRM solutions.
• Collaborate with stakeholders to capture requirements as user stories.
• Document business processes using functional diagrams and process flows.

Skills

Requirements gathering

Process & functional flow

Agile methodology

Facilitating workshops

D365 CE modules

Tools

Jira

DevOps studio

Job description

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This is a remote position open to any qualified applicant in the United States.

About The Group

Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS) is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.

• You must be legally authorized to work in United States without the need of employer sponsorship, now or at any time in the future *
  
  

Job Title: Sr. D365 Business Analyst

Roles & Responsibilities

• Lead the analysis, design, and optimization of CRM solutions.
• Collaborate with collaborators to capture requirements in the form of Epics, features & user stories
• Negotiating with business to keep the out of the box functionality as opposed to customizing the application
• Running workshops, creating a clear list of action items and documenting business processes using process flows, functional diagrams
• Capturing roles & responsibility, data visibility and security specific requirements within the context of D365.
• Write functional as well as integration of user stories.
  
  

Required Qualifications

10+ years of experience working on:

• Requirements gathering.
• Process & functional flow.
• Epics.
• Features & user stories creation.
  
  

Experienced in conducting workshops with Business & IT collaborators, detailing the outcome, and facilitating achieving a desired result.

Deep functional expertise in D365 CE modules, including Customer Service, Field Service.

Understanding of How D365 integrates with external sources and third-party apps.

Understanding and experience of Agile methodology implementing it using Jira or DevOps studio

Experience in working in multi-vendor, multi-Geo teams especially onsite – Offshore delivery model

Salary And Other Compensation

Applications will be accepted until May 25, 2025.

The annual salary for this position is between $ 79,240 - $ 154,500 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan
  
  

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Research, Analyst, and Information Technology

• Industries

  IT Services and IT Consulting and Business Consulting and Services

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