Sr. D365 Business Analyst

Cognizant Technology Solutions; Troy (MI); Remote; USD 79,000 - 155,000; Full time

Job summary

Cognizant Technology Solutions is seeking a Sr. D365 Business Analyst to lead the optimization of CRM solutions and collaborate with stakeholders to enhance system capabilities. The successful candidate will leverage 10+ years of experience, particularly in D365 CE modules, ensuring smooth project execution while adhering to the agile approach. Join a dynamic team that fosters growth and innovation in a remote setting.

Benefits

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Qualifications

• 10+ years of experience in requirements gathering and process flow.
• Deep functional expertise in D365 CE including Customer Service and Field Service.
• Experience in Agile methodology.

Responsibilities

• Lead the analysis, design, and optimization of CRM solutions.
• Collaborate to capture requirements and negotiate with business on customization.
• Document business processes using process flows and functional diagrams.

Skills

Requirements gathering

Process flow

Agile methodology

D365 CE modules expertise

Workshop facilitation

Tools

Jira

DevOps studio

Job description

This is a remote position open to any qualified applicant in the United States.

About the group:

Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS) is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.

* You must be legally authorized to work in United States without the need of employer sponsorship, now or at any time in the future *

Job Title: Sr. D365 Business Analyst

Roles & Responsibilities:

• Lead the analysis, design, and optimization of CRM solutions.
• Collaborate with collaborators to capture requirements in the form of Epics, features & user stories
• Negotiating with business to keep the out of the box functionality as opposed to customizing the application
• Running workshops, creating a clear list of action items and documenting business processes using process flows, functional diagrams
• Capturing roles & responsibility, data visibility and security specific requirements within the context of D365.
• Write functional as well as integration of user stories.

Required Qualifications:

10+ years of experience working on:

• Requirements gathering.
• Process & functional flow.
• Epics.
• Features & user stories creation.

Experienced in conducting workshops with Business & IT collaborators, detailing the outcome, and facilitating achieving a desired result.

Deep functional expertise in D365 CE modules, including Customer Service, Field Service.

Understanding of How D365 integrates with external sources and third-party apps.

Understanding and experience of Agile methodology implementing it using Jira or DevOps studio

Experience in working in multi-vendor, multi-Geo teams especially onsite - Offshore delivery model

Salary and Other Compensation:

Applications will be accepted until May 25, 2025.

The annual salary for this position is between $ 79,240 - $ 154,500 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don't just dream of a better way - we make it happen.
• We take care of our people, clients, company, communities and climate by doing what's right.
• We foster an innovative environment where you can build the career path that's right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.