Sr. Customer Support Manager - NASA & Civil

Vantor

United States

Remote

USD 134,000 - 245,000

Full time

14 days+

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Benefits offered by this job

401(k) with company match

Mental health resources

Student loan repayment assistance

Adoption reimbursement

Pet insurance

Job summary

A leading technology firm is seeking a Sr. Customer Support Manager to expand the use of satellite imagery and geospatial solutions within NASA and U.S. Civil Government agencies. Candidates must have a Bachelor's degree, 5+ years in the federal market, and excellent communication skills. This full-time role offers the flexibility of remote work in the U.S. and a comprehensive benefits package, including mental health resources and unique perks. Salary ranges from $134,000 to $245,000 depending on location.

Qualifications

5+ years of experience in program management, business development, or sales within the U.S. Federal Government market.
Ability to get clearance.
Demonstrated success in capturing large, complex government contracts.

Responsibilities

Work with NASA CSDA team to identify use cases for geospatial products.
Establish relationships with stakeholders in federal agencies.
Drive adoption of spatial intelligence solutions for government missions.
Lead development of proposals for federal contracts.
Analyze government budgets and market trends for growth opportunities.

Skills

Program management

Business development

Sales within the U.S. Federal Government

Geospatial data understanding

Excellent communication

Education

Bachelor's degree in a relevant field

Master's degree in Geography, GIS, or related field

Tools

Salesforce CRM

Job description

Sr. Customer Support Manager - NASA & Civil

Vantor

Vantor is forging the new frontier of spatial intelligence, helping decision makers and operators navigate what’s happening now and shape what’s coming next. Vantor is a place for problem solvers, changemakers, and go-getters—where people are working together to help our customers see the world differently, and in doing so, be seen differently. Come be part of a mission, not just a job, where you can: Shape your own future, build the next big thing, and change the world.

Vantor is seeking a Sr. Customer Support Manager to join our USG team, focusing on expanding the use of our satellite imagery and derived geospatial solutions within NASA and other U.S. Civil Government agencies.

To be eligible for this position, you must be a U.S. Person, defined as a U.S. citizen, permanent resident, asylee, or refugee. This position is eligible to work remotely in the US. If the role requires an active U.S. Government security clearance, applicants who do not currently hold the required clearance will not be eligible for consideration. Employment for cleared roles is contingent upon verification of clearance status. Certain roles may be subject to U.S. export control laws, requiring U.S. person status as defined by 8 U.S.C. 1324b(a)(3).

What You’ll Be Doing:

Expansion and Growth: Responsible for working with NASA CSDA team to identify use cases and adoption of our 2D and 3D products. Identify use cases for additional Vantor products and solutions. Survey potential use cases across Civil Agencies, drive demand to the NASA CSDA team, and execute on delivery.
Agency Engagement: Establish and maintain strong relationships with key stakeholders, program managers, and technical leads within NASA, NOAA, USGS, USDA, and other federal civilian agencies.
Solution-Oriented Mindset: Drive the adoption of Vantor’s spatial intelligence solutions to support critical government missions, including environmental monitoring, natural resource management, and disaster resilience.
Proposal & Capture Leadership: Lead the development of compelling proposals and capture strategies for large-scale federal contracts, ensuring that Vantor’s unique capabilities are clearly aligned with agency requirements and scientific goals.
Collaboration: Work closely with internal and external senior leaders to position Vantor as a thought leader and trusted partner in the federal science and technology community.
Market Analysis: Analyze government budgets, strategic plans, and market trends to identify new growth opportunities and develop business plans tailored to the evolving needs of the Civil and NASA space sectors.
Contract Management: Build and manage a opportunities, providing accurate forecasting and reporting on key performance indicators using CRM tools.

Minimum Requirements:

Bachelor's degree in a relevant field.
Ability to get Clearance.
5+ years of experience in program management, business development, or sales within the U.S. Federal Government market.
A fundamental understanding of geospatial data, satellite imagery, and its application in Earth observation, remote sensing, or environmental science.
Demonstrated success in capturing large, complex government contracts and programs.
Excellent communication skills, with the ability to influence and present credibly at all levels of an organization and within federal agencies.

Preferred Qualifications:

Master's degree in a technical field such as Geography, GIS, Remote Sensing, Engineering, or Environmental Science.
Proven experience and a strong existing network within NASA and/or other civil federal agencies (e.g., NOAA, USGS, USDA, EPA).
10+ years of business development experience with a proven track record of exceeding targets in the federal sector.
Deep knowledge of the federal acquisition process, including experience with various contract vehicles.
Experience with Earth observation missions or AI/ML applications for geospatial data is a significant plus.
Proven knowledge and experience managing a sales pipeline within Salesforce or a similar CRM system.

Pay Transparency:

The pay for this position within Colorado is: $134,000.00 - $223,000.00 annually.
The pay for this position within New Jersey is: $134,000.00 - $223,000.00 annually.
The pay for this position within Delaware is: $134,000.00 - $223,000.00 annually.
The pay for this position within the Washington, DC metropolitan area is: $147,000.00 - $245,000.00 annually.
The pay for this position within California is: $154,000.00 - $225,500.00 annually.
For all other states, we use geographic cost of labor as an input to develop market-driven ranges for our roles, and as such, each location where we hire may have a different range.

Benefits:

Vantor offers a competitive total rewards package that goes beyond the standard, including a robust 401(k) with company match, mental health resources, and unique perks like student loan repayment assistance, adoption reimbursement and pet insurance to support all aspects of your life. You can find more information on our benefits at: https://www.Vantor.com/careers

EEO Policy:

Vantor is an equal opportunity employer committed to an inclusive workplace. We believe in fostering an environment where all team members feel respected, valued, and encouraged to share their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability, protected veteran status, age, or any other characteristic protected by law.

Additional Information: