DAF Support Engineer

Vantor; Longmont (CO); On-site; USD 74,000 - 108,000; Full time

Benefits offered by this job

401(k) with company match

Mental health resources

Student loan repayment assistance

Adoption reimbursement

Pet insurance

Job summary

Vantor is seeking a Direct Access Support Engineer for its Mission Operations Center in Longmont, CO. Candidates must be a U.S. citizen with an active Secret clearance and be able to work a 24/7 rotating shift.

The role requires a Bachelor's in engineering, computer science, or related field, or four years of relevant experience in Windows/Unix/Linux environments with scripting skills (Python or Ruby). You will support global customers, manage satellite tasking, and coordinate with multiple

Qualifications

• Must have a U.S. citizen status and current/active Secret security clearance.
• Bachelor's degree requirement may be substituted with four additional years of relevant experience.
• Experience with Windows and Unix/Linux environments is expected.
• Familiarity with scripting languages such as Python or Ruby.
• Excellent verbal and written communication skills are required.

Responsibilities

• Support Operations through arbitration and execution of requests from our International Defense and customers.
• Preserve spacecraft and ground systems; ensure satellite tasking requirements are met and deliver imagery/data to customers.
• Monitor satellite access windows to ensure timely delivery of imagery and products.
• Provide frontline incident management for direct access customers outside normal business hours.
• Troubleshoot Tier 1 and 2 issues in high-pressure situations.
• Collaborate with operations, sales, and customer-facing teams on requirements and implementation.

Skills

Windows & Unix/Linux environments

Scripting languages (Python, Ruby)

Verbal and written communication

24/7 rotational shift work

Education

Bachelor's degree in engineering, computer science, or a relevant field

Tools

XML

JSON

Job description

Vantor is forging the new frontier of spatial intelligence, helping decision makers and operators navigate whats happening now and shape whats coming next. Vantor is a place for problem solvers, changemakers, and go-getters-where people are working together to help our customers see the world differently, and in doing so, be seen differently. Come be part of a mission, not just a job, where you can: Shape your own future, build the next big thing, and change the world.

To be eligible for this position, you must be a U.S. Citizen. This position requires an active U.S. Government security clearance, applicants who do not currently hold the required clearance will not be eligible for consideration. Employment for cleared roles is contingent upon verification of clearance status.

Export Control/ITAR: Certain roles may be subject to U.S. export control laws, requiring U.S. person status as defined by 8 U.S.C. 1324b(a)(3).

Job Description

This position requires active Secret Clearance from the United States Government.

Vantor is currently seeking a Direct Access Support Engineer for our Mission Operations Center in Longmont, CO.

Responsibilities

• Support Operations through the arbitration and execution of requests from our International Defense and customers.
• Preserve the spacecraft and ground systems; ensure existing and potential satellite tasking requirements are met; deliver imagery and ancillary data to Vantor internal and external customers.
• Support numerous internal departments, including Remote Systems, Direct Access Remote Sensing, Project Management, and the direct access account management and sales teams.
• Monitor satellite access windows to guarantee successful execution and ensure delivery of imagery and products within prescribed deadlines.
• Frontline incident management for direct access customers outside of standard business hours
• Troubleshoot Tier 1 and 2 issues in high-pressure situations
• Utilize and maintain monitoring tools by performing ongoing assessments of the efficiency/performance of these tools,
• Work alongside operations, sales, and customer facing teams on requirements and operational implementation,
• Provide input and guarantee accuracy of operations, efficiency, and transition documentation and procedures,
• Effectively communicate with team members, cross-departmental staff, and customers regarding status, milestones, issues, and resolution.

Minimum Qualifications

• Must be a U.S. citizen and possess a current/active Secret security clearance
• Ability to accommodate 24/7 rotational shift work
• Bachelor’s degree in engineering, computer science, or a relevant field. Four additional years of experience may be substituted for a degree.
• Background in Windows & Unix/Linux environments
• Familiarity with scripting languages, such as Python or Ruby
• Must possess/demonstrate excellent verbal and written communication skills

Preferred Qualifications

• Geospatial and GIS experience or familiarity with remote sensing applications
• Ability to understand system-level concepts and grasp details of the interaction between various components in the system
• Proficiency with understanding and modifying XML and JSON
• Ability to provide support and guidance to customers during the implementation of their system through the life cycle.
• Experience with aerospace and/or satellite ground systems
• Ability to support time-sensitive requirements
• Ability to work independently and in a team environment
• Ability to multi-task, results-driven, strong sense of ownership and urgency
• Ability to interact multilingually

Pay Transparency

To support pay transparency, Vantor includes salary ranges in all U.S. job postings. Starting pay for this role will fall within the listed range and will be based on factors such as experience, qualifications, skills, location, and market conditions. Candidates who meet the minimum requirements for the role should not expect to receive compensation at the top of the range. The listed range reflects the expected pay for this position, and final offers will be determined based on each candidate’s experience, expertise, and alignment with the role.

• The base pay for this position within Colorado is: $74,000.00 - $98,000.00 - $107,800.00 annually.

For all other states, we use geographic cost of labor as an input to develop market-driven ranges for our roles, and as such, each location where we hire may have a different range.

Benefits

Vantor offers a competitive total rewards package that goes beyond the standard, including a robust 401(k) with company match, mental health resources, and unique perks like student loan repayment assistance, adoption reimbursement and pet insurance to support all aspects of your life. You can find more information on our benefits at: https://www.Vantor.com/careers

Additionally, this position is incentive eligible with a target based on contribution, company performance, and/or individual results achieved; the specific incentive plan and target amount will be determined based on the role and breadth of contributions.

The application window is three days from the date the job is posted and will remain posted until a qualified candidate has been identified for hire. If the job is reposted regardless of reason, it will remain posted three days from the date the job is reposted and will remain reposted until a qualified candidate has been identified for hire.

The date of posting can be found on Vantor's Career page at the top of each job posting.

EEO Policy

Vantor is an equal opportunity employer committed to an inclusive workplace. We believe in fostering an environment where all team members feel respected, valued, and encouraged to share their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability, protected veteran status, age, or any other characteristic protected by law.