Senior Customer Success Manager

Restaurant365; United States; On-site; USD 116,000 - 145,000; Full time

Job summary

Join a leading SaaS company, Restaurant365, as a Senior Customer Success Manager. In this role, you'll leverage your expertise to build strong relationships with strategic customers, guarantee satisfaction, and enhance product adoption within the restaurant industry. The company promotes a culture of empowerment, teamwork, and continuous improvement, all while offering a competitive salary and comprehensive benefits.

Benefits

Comprehensive medical benefits, 100% paid for employees

401k with matching

Equity Option Grant

Unlimited PTO and company holidays

Wellness initiatives

Qualifications

• 2+ years as a Customer Success Manager or in a similar role in a SaaS environment.
• Experience in accounting or restaurant hospitality.
• Proven ability to manage multiple projects and expectations concurrently.

Responsibilities

• Manage long-term customer relationships, ensuring product adoption and customer satisfaction.
• Work cross-functionally with sales and onboarding teams.
• Track key client metrics and facilitate change management.

Skills

Customer Relationship Management

Communication

Project Management

Organizational Skills

Technical Aptitude

Education

Bachelor's Degree or equivalent experience

Tools

Salesforce

Microsoft Office

Gainsight

Job description

Join to apply for the Senior Customer Success Manager role at Restaurant365

Join to apply for the Senior Customer Success Manager role at Restaurant365

Get AI-powered advice on this job and more exclusive features.

This range is provided by Restaurant365. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$116,000.00/yr - $145,000.00/yr

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!

As a Senior Customer Success Manager, you will manage the long-term customer relationship by becoming a trusted advisor to some of our most strategic customers. You will work with executive stakeholders and champions to provide a high level of service and ensure the most ROI for customers by ensuring the execute thoughtful product adoption across their organization. You will work cross functionally by partnering with the sales, onboarding, and product teams.

How you'll add value:

• Develop long-term relationships customers leading to high adoption, retention, and customer satisfaction.
• Ensure delightful experiences for clients in your portfolio during all stages of the customer journey
• Strategize with customer to meet and exceed their target goals and ROI
• Handle escalations and work cross departmentally to issue resolution.
• Set, drive and guide project expectations with executive stakeholders.
• Facilitate change management across key stakeholders and roles
• Ensure customers are successful with the product post onboarding. Product knowledge is a must
• Partner with the Sales team on expansion and growth opportunities
• Infuse clients with Industry best practices to help them grow and thrive
• Facilitate client meetings
• Tracking and drive key client metrics such as usage, health, CSAT, and net promoter scores
• Responsible for reaching assigned targets for customer KPI’s and customer retention
• Track product enhancements and provided timelines specific to customers in your portfolio and ensure transparent communication with stakeholders
• Maintain healthy Salesforce and Gainsight records
• Subject matter expert in the R365 platform
• Participate and lead sessions at user groups and client facing webinars
• Other duties as assigned
  
  
  

What you'll need to be successful in this role:

• 2+ plus years of experience as a Customer Success Manager or equivalent in SaaS based company
• 2-3 years of experience in accounting and or restaurant hospitality or equivalent
• Previous experience implementing and or supporting Restaurant 365 software
• Ability to travel 15%
• Proficient in Microsoft Office; Outlook, Excel, Word, and PowerPoint
• Clear communicator with a professional presence
• The ability to manage multiple complex projects at the same time
• Proficient in Salesforce or other CRM
• Efficient and timely with deadlines and deliverables.
• Strong organization and time-management skills. The ability to work independently without supervision
• Strong technical aptitude with experience communicating across multiple platforms
  
  
  

Preferred Qualifications

• Previous Gainsight experience or other customer success management platform
• Previous Monday.com experience or other project management software
• Previous Freshdesk experience or other ticket management software
  
  
  

R365 Team Member Benefits & Compensation

• This position has a salary range of $116,000 - $145,000. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.
• Comprehensive medical benefits, 100% paid for employee
• 401k + matching
• Equity Option Grant
• Unlimited PTO + Company holidays
• Wellness initiatives
  
  
  

#BI-Remote

DYN365, Inc d/b/a Restaurant365 is an equal opportunity employer.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Software Development

Referrals increase your chances of interviewing at Restaurant365 by 2x

Get notified about new Customer Success Manager jobs in United States.

United States $100,000.00-$140,000.00 1 week ago

United States $113,812.00-$122,850.00 6 days ago

United States $106,000.00-$163,000.00 1 day ago

United States $85,000.00-$130,000.00 1 day ago

United States $75,000.00-$95,000.00 1 day ago

United States $75,000.00-$85,000.00 1 week ago

Los Angeles Metropolitan Area 3 weeks ago

United States $90,000.00-$115,000.00 1 week ago

United States $80,000.00-$110,000.00 4 months ago

United States $90,000.00-$145,000.00 1 month ago

United States $140,000.00-$140,000.00 2 weeks ago

Utah, United States $90,000.00-$100,000.00 3 weeks ago

United States $89,000.00-$115,000.00 20 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.