Sr. Customer Success Manager

LatamCent; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

LatamCent is seeking a Senior Customer Success Manager to support Bluecore, a leading retail marketing technology company. This remote role involves guiding e-commerce clients, driving platform adoption, and maintaining strong client relationships to ensure long-term success. Candidates should have extensive experience in customer success and e-commerce marketing.

Qualifications

• 7+ years of experience in customer success, e-commerce marketing, or digital strategy.
• Experience in brand-side retail or digital marketing for retail clients.
• Prior experience in a SaaS or MarTech environment is highly valued.

Responsibilities

• Guide retail e-commerce clients in performance marketing strategy using Bluecore's platform.
• Drive customer growth, retention, and platform adoption through hands-on support.
• Maintain strong customer satisfaction by proactively managing relationships.

Skills

Customer Success

E-commerce Marketing

Digital Strategy

Data Analytics

Problem Solving

Education

BA/BS degree

Tools

ESP platforms

CRM tools

Marketing Automation

Job description

About the job: Sr. Customer Success Manager

About This Opportunity:

We're hiring a Senior Customer Success Manager to join our client, Bluecore - a leading retail marketing technology company. This is a full-time remote role supporting Bluecore's global team and clients.

About Bluecore:
Bluecore helps e-commerce brands transform customer engagement through predictive intelligence and personalization. By integrating customer data across channels like email, SMS, and web, Bluecore empowers retail marketers to launch smarter campaigns faster and drive meaningful revenue growth. They partner with some of the world's top retailers to create personalized customer experiences at scale.

The Role:
As a Senior Customer Success Manager, you'll play a key role in delivering strategic support and performance results to enterprise retail marketing teams. Your focus will be on driving adoption of the Bluecore platform, optimizing campaign success, and maintaining strong client relationships that lead to long-term retention and growth.

You'll act as a trusted advisor to clients, identifying opportunities, resolving issues, and helping them succeed through the smart use of Bluecore's tools and services.

Key Responsibilities:

• Guide retail e-commerce clients in performance marketing strategy using Bluecore's platform
• Drive customer growth, retention, and platform adoption through hands-on support and strategic guidance
• Maintain strong customer satisfaction by proactively managing relationships and performance metrics
• Use your expertise in email, SMS, and CRM marketing to optimize campaign strategies
• Present data-driven insights, segmentation strategies, and new campaign opportunities to stakeholders
• Collaborate closely with Product, Sales, and Services teams to deliver best-in-class customer experiences
• Manage multiple accounts and initiatives with strong project management skills and clear communication
• Stay ahead of industry trends and bring best practices to client conversations

What You Bring:

• BA/BS degree and 7+ years of experience in customer success, e-commerce marketing, or digital strategy
• Experience in brand-side retail or digital marketing for retail clients is required
• Prior experience working in a SaaS or MarTech environment is highly valued
• Strong understanding of ESP platforms, CRM tools, data analytics, and marketing automation
• Proven ability to manage multiple priorities in a fast-paced, collaborative environment
• Strong analytical skills and a proactive, problem-solving mindset
• Willingness to travel up to 20% for client meetings

Compensation: $3,000/month + performance-based commissions

About LatamCent:
LatamCent is a staffing agency that helps US-based companies grow by connecting them with top-tier professionals across Latin America. We specialize in placing talent in Customer Success, GTM, Operations, and Engineering roles. This role is fully remote and part of a collaboration with Bluecore.