Sr. Customer Success Manager

Okta; New York (NY, NJ); On-site; USD 110,000 - 160,000; Full time

Job summary

Okta is seeking a Sr. Customer Success Manager to join the Enterprise Sector in the United States. You will build strategic relationships with customers, align Okta solutions to business goals, and drive retention, expansion, and value realization.

You will collaborate across Sales, Support, Engineering, and Product to resolve issues and accelerate outcomes. The role emphasizes a high-performance mindset, executive communication, and the ability to move quickly in a changing environment, with

Qualifications

• 5+ years of experience in customer success, account management, or consulting with large enterprises.
• Experience with SaaS-based enterprise products preferred.
• Strong presentation and communication skills, especially with C-level executives.

Responsibilities

• Develop and nurture strong customer relationships with business stakeholders to ensure retention and ROI.
• Design and execute proactive success plans and strategic reviews with clear goals and KPIs.
• Collaborate cross-functionally with Sales, Support, Engineering, and Product to resolve escalations and drive outcomes.
• Represent the customer's voice to surface feedback and drive continuous improvement.
• Identify renewal risks and work with internal teams to remediate and spot expansion opportunities.
• Communicate relevant new products and features to customers to maximize adoption and value.

Skills

Communication

Executive stakeholder management

C-level engagement

Job description

Short Summary

Sr. Customer Success Manager with Okta. Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and…

Key Details

• Position / opportunity: Sr. Customer Success Manager
• Organization: Okta
• Country / coverage: United States
• Location: Boston, Massachusetts; Massachusetts; New Jersey; New York, New York
• Work arrangement: On-site
• Opportunity type: Jobs
• Sector: Information Technology
• Compensation: Not specified
• Duration: Not specified
• Start date: 2026-07-23
• Application deadline: Not specified

Description

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. About the role: The Sr. Customer Success Manager role will play a critical part in the exciting growth and retention trajectory of the Enterprise Sector at Okta. You will report to the Regional Manager, Customer Success and be responsible for complementing Okta’s innovations, best practices, and capabilities with our valued customers’ business objectives and priorities. As a strategic and trusted advisor, you will shift customer mindsets, create demand for our solutions, and drive higher business value and executive alignment between Okta and our customers. The ideal candidate embodies a high-performance mindset—consistently raising the bar, turning action into traction, thriving in change, and moving fast to simplify and repeat. It requires complementing Okta’s innovations, efficiencies and capabilities with our valued customers’ business objectives and priorities thereby driving higher business value and executive alignment between Okta and our customers, but it also demands a leader who can navigate these constraints with urgency and an obsession for concrete outcomes. Strong problem-solving, orchestration, and consultative skills are necessary for navigating challenges, finding innovative solutions, and winning as a team. In this role, you will: Deliver Customer Value: Develop and nurture strong customer and C-Level relationships to understand their business goals and needs, ensuring retention, happiness, and a significant return on investment. Cement yourself as a trusted and strategic advisor, translating complex technical concepts into actionable business outcomes. Drive for results: Design and execute proactive success plans and Strategic Business Reviews (SBRs) with clear goals, KPIs, and timelines—turning strategy into measurable traction. Win as a team: Champion customers internally and mobilize cross-functional partners across Sales, Support, Engineering, and Product to resolve escalations and lead coordinated success motions. Represent the customer's voice: Gather and surface feedback that drives continuous improvement, actively challenging what needs to evolve. Guide customers forward: Identify and communicate relevant new products and features, helping customers adopt and benefit from Okta's agentic capabilities. Identify renewal risk and collaborate with internal teams to remediate, ensure a successful renewal, and proactively spot expansion opportunities. You will thrive in this role if you: Have 5+ years of experience in a customer success, account management, or consulting role, managing relationships with large, complex enterprises (preferably working with a SaaS-based technical enterprise product). Have a solid track record of delivering and scaling an exceptional customer experience, choosing ambition over comfort and consistently raising your own bar. Demonstrate strong emotional intelligence and an elite level of relationship management and executive stakeholder development. Possess exceptional presentation and communication skills, particularly when engaging with C-level executives to align technical goals with business value. Have strong listening and analytical skills with the demonstrated ability to ask effective questions, dive deep, understand the customer’s business priorities, and anticipate their needs. Exhibit strong interpersonal skills and the ability to work collaboratively and cross-functionally to win as a team. Have good technical and problem-solving skills coupled with the ability to provide quick resolution to problems. Experience in enterprise security tools is preferred. Are willing to travel up to 35%. #LI-TP2 P6283_3497419 Below is the annual On Target Compensation…

Responsibilities

• Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI.
• Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era.
• This work requires a relentless drive to solve complex challenges with real-world stakes.
• We are looking for builders and owners who operate with speed and urgency and execute with excellence.
• This is an opportunity to do career-defining work.
• Customer Success Manager role will play a critical part in the exciting growth and retention trajectory of the Enterprise Sector at Okta.

Requirements / Eligibility

• pport, Engineering, and Product to resolve escalations and lead coordinated success motions.
• Represent the customer's voice: Gather and surface feedback that drives continuous improvement, actively challenging what needs to evolve.
• Guide customers forward: Identify and communicate relevant new products and features, helping customers adopt and benefit from Okta's agentic capabilities.
• Identify renewal risk and collaborate with internal teams to remediate, ensure a successful renewal, and proactively spot expansion opportunities.