Sr. Customer Success Manager

Momentive Software; Atlanta (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Momentive Software is seeking a Customer Success professional to develop and maintain strong client relationships throughout the customer lifecycle and promote software adoption. The role includes providing best practices to clients and delivering excellent service, with prompt handling of concerns and prompt escalation as needed.

You will renew sales quotations, respond to requests for proposals, and manage a book of business while collaborating with teams to share lessons learned and improve

Qualifications

• Experience: Requires 2 to 4 years of experience.

Responsibilities

• Develop and maintain strong client relationships throughout the customer lifecycle.
• Provide best practices to clients.
• Strive for excellent customer service and timely response to concerns or complaints.

Skills

Client relationship management

Platform knowledge

Customer service

Renewals & quotations

Book of business

Job description

• Develop and maintain strong client relationship throughout the customer lifecycle
• Basic knowledge of platform system and tools
• Provide best practices to clients
• Strive for excellent customer service and delivery, ensuring any concerns/complaints are dealt with and responded to promptly Lessons learned are identified and shared with the relevant teams
• Engage with customer to promote software adoption and onboarding strategies
• Provides renewal sales quotations and responds to requests for proposals
• Manage book of business
• Occasionally directed in several aspects of the work
• Gaining exposure to some of the complex tasks within the job function

Job Description

Duties & Responsibilities

• Develop and maintain strong client relationship throughout the customer lifecycle
• Basic knowledge of platform system and tools
• Provide best practices to clients
• Strive for excellent customer service and delivery, ensuring any concerns/complaints are dealt with and responded to promptly Lessons learned are identified and shared with the relevant teams
• Engage with customer to promote software adoption and onboarding strategies
• Provides renewal sales quotations and responds to requests for proposals
• Manage book of business
• Occasionally directed in several aspects of the work
• Gaining exposure to some of the complex tasks within the job function

Minimum Knowledge, Skills And Abilities Required

• Experience:
• Requires 2 to 4