Sr Customer Service Representative

Motion; Earth City (MO); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation pay

Sick pay

Holiday pay

Job summary

Motion Industries is seeking a Senior Customer Service Representative in Earth City, MO. You will respond to complex customer inquiries, quote products, and process orders while maintaining strong client relationships and supporting branch operations.

Qualifications include a high school diploma or GED with 5+ years in related roles, excellent communication, negotiation, and multi-tasking skills. This role emphasizes accuracy, reliability, and teamwork within busy environments.

Qualifications

• Requires a high school diploma or GED with 5+ years experience in customer service or related roles.
• Strong communication, negotiation, and problem-solving abilities are essential.
• Proven reliability, organization, and attention to detail are required.
• Excellent computer skills and ability to multi-task in a fast-paced environment.

Responsibilities

• Responds to complex customer inquiries regarding products, provides quotes, and processes orders.
• Places customer orders via telephone, fax, email, electronic methods, or walk-in.
• Influences gross profit through negotiated pricing within set parameters.
• Builds relationships to drive repeat business and identifies process improvements.
• Maintains inventory levels by coordinating with branches and warehouses.
• May place orders up to $5,000 per line and $10,000 per purchase order without approval.
• Expedites backorders and prepares orders for shipment to customers.
• Sources products from branch, distribution center, or supplier inventories.
• Determines cost-effective shipping methods for customer orders.
• May handle customer returns and assist other representatives; coaches juniors.
• Supports quality and safety in the branch; performs other duties as assigned.

Education

High School Diploma or GED

5+ years experience

Reliability and attention to detail

Excellent communication

Time management

Negotiation skills

Product knowledge

Job description

Under limited supervision, the Senior Customer Service Representative responds to

Under limited supervision, the Senior Customer Service Representative responds to customer inquires and places customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company's products and services. The Senior Customer Service Representative develops and broadens relationships with customers to fully understand needs and wants. This role provides guidance and advice to less experienced Customer Service Representatives.

Job Duties

• Responds to complex customer inquires regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• May handle customer returns.
• May be assigned to one customer.
• Provides coaching, guidance, and direction to less experienced Customer Service Representatives.
• Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
• May be responsible for quality and/or safety in the branch.
• Performs other duties as assigned.

Education & Experience

• Typically requires a high school diploma or GED and five (5) or more years of related experience or an equivalent combination.

Knowledge, Skills, Abilities

• Reliability, organization, and attention to detail required.
• Excellent communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Excellent computer skills.
• Excellent negotiation skills.
• Strong product knowledge.

LICENSES & CERTIFICATIONS

Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.

SUPERVISORY RESPONSIBILITY

No Supervisory Responsibility

BUDGET RESPONSIBILITY

No

Company Information

• Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.