Sr. Customer Service Representative

Maersk; Nashville (TN); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules (when possible

Job summary

Maersk Logistics & Services USA, Inc. seeks a Senior Customer Service Representative to provide frontline support for callers, troubleshoot issues, and assist pilot stations and cartage agents. You will monitor inquiries by email, follow shipment status, and maintain accurate records across the logistics network.

Join a team that values honesty, integrity, and service excellence, with competitive pay, benefits, and flexible schedules when possible.

Qualifications

• Excellent oral and written communication and problem-solving skills
• Technological aptitude using the internet and online tools
• High energy with the ability to multitask
• Excellent organizational skills with emphasis on detail

Responsibilities

• Answer incoming calls and provide excellent customer service to all callers
• Monitor and respond to customer inquiries received through email
• Make outgoing calls to follow up on shipment status, resolve issues, and update customers
• Track, trace, enter, and update shipments
• Assist and support Pilot stations and cartage agents
• Master outside customer applications
• Follow published procedures and work instructions for NCS accounts and bring modifications to management’s attention
• Perform other duties as assigned

Job description

About Us:

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!

If you are seeking to be a part of a family, this is the place for you!

Maersk Logistics & Services USA, Inc. handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.

Summary

The Senior Customer Service Representative is responsible for providing customer service to all callers. They answer incoming calls and troubleshoot any issues. They assist pilot stations and cartage agents.

Essential Functions:

• Answer incoming calls and provide excellent customer service to all callers


• Monitor and respond to customer inquiries received through email


• Make outgoing calls to follow up on shipment status, resolve issues, and update customers


• Track, trace, enter, and update shipments


• Assist and support Pilot stations and cartage agents


• Master outside customer applications


• Follow published procedures and work instructions for NCS accounts and bring modifications to management’s attention


• Perform other duties as assigned

Skills/Competencies:

• Excellent oral and written communication and problem-solving skills


• Technological aptitude using the internet and online tools


• High energy with the ability to multitask


• Excellent organizational skills with emphasis on detail

Company Benefits:

• Medical


• Dental


• Vision


• 401k + Company Match


• Employee Assistance Program


• Paid Time Off


• Flexible Work Schedules (when possible)


• And more!

Pay Range:

$24.00 - $28.00*

*The above-stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

#INDEED

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].