Sr Customer Service Representative

Motion Industries (MOT); Mishawum (MA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation & holidays

Paid sick leave

Job summary

Motion Industries is seeking a Senior Customer Service Representative to respond to complex inquiries, provide quotes, and process orders. You will build strong customer relationships and guide junior staff while ensuring accurate deliveries and inventory coordination.

The position emphasizes negotiation, product knowledge, and exceptional communication, with opportunities to influence pricing within approved guidelines.

Qualifications

• High school diploma or GED plus 5+ years of related experience or equivalent.
• Excellent written and verbal communication skills.
• Strong product knowledge and the ability to quote and negotiate effectively.

Responsibilities

• Respond to complex customer inquiries and provide quotes and order entry.
• Place orders via phone, fax, email, or counter sales and manage timely processing.
• Influence gross profit through pricing within approved parameters and negotiate with customers.
• Build relationships to drive repeat business and improve order accuracy and delivery.
• Adjust non-contract pricing when appropriate to meet customer needs while preserving margins.
• Coordinate with inventory to ensure product availability and timely shipments.
• Provide coaching and guidance to less experienced team members.
• Handle returns, select shipping methods, and resolve issues as they arise.

Skills

Customer service

Communication

Negotiation

Attention to detail

Multi-tasking

Education

High school diploma or GED

Tools

MS Office

ERP software

Job description

SUMMARYUnder limited supervision, the Senior Customer Service Representative responds tocustomer inquires and places customer orders to ensure customer expectations areaccurately determined and met. This role has in-depth knowledge of the company'sproducts and services. The Senior Customer Service Representative develops andbroadens relationships with customers to fully understand needs and wants. This roleprovides guidance and advice to less experienced Customer Service Representatives.JOB DUTIESResponds to complex customer inquires regarding products, provides quotes, and handles order entry.Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.Orders items to ensure appropriate inventory levels are maintained for customers.May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.Expedites backorders. May pull inventory and prepare order for shipment to customer.Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.Determines the most cost effective shipping method for customer orders.May handle customer returns.May be assigned to one customer.Provides coaching, guidance, and direction to less experienced Customer Service Representatives.Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.May be responsible for quality and/or safety in the branch.Performs other duties as assigned.EDUCATION & EXPERIENCETypically requires a high school diploma or GED and five (5) or more years of related experience or an equivalent combination.KNOWLEDGE, SKILLS, ABILITIESReliability, organization, and attention to detail required.Excellent communication skills including written, verbal, and listening.Ability to multi-task and time management skills required.Excellent computer skills.Excellent negotiation skills.Strong product knowledge.COMPANY INFORMATIONMotion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.