Sr Customer Service Representative

Motion Industries (MOT); Houston (TX); On-site; USD 52,000 - 70,000; Full time

Job summary

Motion Industries is seeking a Senior Customer Service Representative to respond to complex inquiries, provide quotes, and enter orders to meet customer expectations. You will negotiate prices within parameters to drive gross profit and build long-term relationships with customers, supporting branch inventory and shipping decisions.

The role requires a high school diploma or GED plus 5+ years of related experience, strong communication and negotiation skills, and solid computer proficiency.

Qualifications

• High school diploma or GED required with 5+ years of related experience.
• Reliability, organization, and attention to detail are essential.
• Excellent communication and negotiation skills are required.
• Strong product knowledge and ability to multitask and manage time effectively.

Responsibilities

• Respond to complex customer inquiries regarding products and quotes.
• Process orders via phone, fax, email, or in-person.
• Negotiate sale and purchase prices within parameters to affect gross profit.
• Build customer relationships to drive repeat business and process improvements.
• Ensure inventory availability and arrange appropriate shipping methods.
• Place orders up to $5,000 per line and $10,000 per PO without approval.
• Handle returns and expedite backorders as needed.
• Provide guidance to less experienced Customer Service Representatives.

Skills

Excellent communication

Negotiation skills

Product knowledge

Multi-tasking

Time management

Attention to detail

Reliability and organization

Strong computer skills

Education

High school diploma or GED

5+ years related experience

Job description

SUMMARY:Under limited supervision, the Senior Customer Service Representative responds to customer inquires and places customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company's products and services. The Senior Customer Service Representative develops and broadens relationships with customers to fully understand needs and wants. This role provides guidance and advice to less experienced Customer Service Representatives.JOB DUTIESResponds to complex customer inquires regarding products, provides quotes, and handles order entry.Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.Orders items to ensure appropriate inventory levels are maintained for customers.May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.Expedites backorders. May pull inventory and prepare order for shipment to customer.Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.Determines the most cost effective shipping method for customer orders.May handle customer returns.May be assigned to one customer.Provides coaching, guidance, and direction to less experienced Customer Service Representatives.Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.May be responsible for quality and/or safety in the branch.Performs other duties as assigned.EDUCATION & EXPERIENCETypically requires a high school diploma or GED and five (5) or more years of related experience or an equivalent combination.KNOWLEDGE, SKILLS, ABILITIESReliability, organization, and attention to detail required.Excellent communication skills including written, verbal, and listening.Ability to multi-task and time management skills required.Excellent computer skills.Excellent negotiation skills.Strong product knowledge.PHYSICAL DEMANDS:LICENSES & CERTIFICATIONS: Excellent driving record preferred. All company vehiclesare subject to continuous video monitoring.SUPERVISORY RESPONSIBILITY: No Supervisory ResponsibilityBUDGET RESPONSIBILITY: NoCOMPANY INFORMATION:Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.