Sr Customer Service Representative

Genuine Parts Company; Arkansas; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation, sick, and holiday pay

Job summary

Motion Industries, a Genuine Parts Company subsidiary, seeks a Senior Customer Service Representative to respond to complex inquiries, quote products, and place orders by phone, email, or walk-in. You will leverage in-depth product knowledge and broaden relationships to meet customer needs under limited supervision.

The role involves guiding less experienced reps, negotiating prices within policy, ensuring accurate order entry, and coordinating shipping, returns, and inventory to maintain

Qualifications

• High school diploma or GED with 5+ years related experience.
• Strong communication and interpersonal skills.
• Excellent time management and multi-tasking abilities.
• Proficient with computer systems and software.
• Valid driver’s license with a good driving record.

Responsibilities

• Respond to complex customer inquiries and provide quotes.
• Process orders via phone, email, fax, or in person.
• Negotiate prices within established parameters to support profit.
• Maintain inventory levels and coordinate shipping methods.
• Coach and guide junior Customer Service Representatives.
• Handle returns and assist with problem resolution.

Skills

Reliability

Communication

Time management

Computer skills

Negotiation

Product knowledge

Education

High school diploma or GED

Job description

SUMMARY

Under limited supervision, the Senior Customer Service Representative responds to customer inquires and places customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company’s products and services. The Senior Customer Service Representative develops and broadens relationships with customers to fully understand needs and wants. This role provides guidance and advice to less experienced Customer Service Representatives.

JOB DUTIES

• Responds to complex customer inquires regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries’ gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• May handle customer returns.
• May be assigned to one customer.
• Provides coaching, guidance, and direction to less experienced Customer Service Representatives.
• Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
• May be responsible for quality and/or safety in the branch.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

• Typically requires a high school diploma or GED and five (5) or more years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Reliability, organization, and attention to detail required.
• Excellent communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Excellent computer skills.
• Excellent negotiation skills.
• Strong product knowledge.

LICENSES & CERTIFICATIONS

Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.

COMPANY INFORMATION

• Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC’s policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.