Customer Service Representative

Genuine Parts Company; Lenexa (KS); On-site; USD 38,000 - 60,000; Full time

Job summary

Genuine Parts Company is seeking a Customer Service Representative II in Lenexa, KS. You will place and manage customer orders, negotiate pricing within guidelines, and coordinate with inventory and shipping to ensure timely delivery.

The role emphasizes strong communication, multitasking, and maintaining relationships with customers to drive repeat business and satisfaction. Training and guidance are provided by senior staff and management.

Qualifications

• High school diploma or GED required, plus 3–5 years of related experience.
• Strong communication and negotiation abilities.
• Proficiency with computers and basic software.

Responsibilities

• Place customer orders via phone, fax, email, electronic methods, or walk-in (counter sales).
• Negotiate sale and purchase prices within parameters to influence gross profit.
• May adjust non-contract pricing to meet customer demands while maximizing profit.
• Build customer relationships to drive repeat business and process improvements.
• Order items to maintain appropriate inventory levels for customers.
• May place orders up to $5,000 per line and $10,000 per PO without approval.
• Expedite backorders and prepare orders for shipment to customers.
• Source products from branch, DC, or supplier inventory.
• Determine cost-effective shipping methods for orders.
• May handle customer returns.
• Assist less experienced reps with addressing customer needs.
• Respond to customer inquiries regarding products, provide quotes, and handle order entry.

Skills

Communication skills

Multitasking

Time management

Negotiation

Computer literacy

Attention to detail

Customer service

Relationships building

Education

High school diploma or GED

Job description

SUMMARY

Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and are fully met. The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s).

JOB DUTIES

• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• May handle customer returns.
• May support specific customer(s).
• Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
• Performs other duties as assigned.
• Responds to customer inquires regarding products, provides quotes, and handles order entry. Due to experience & training, may handle more challenging inquires.

EDUCATION & EXPERIENCE

Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Excellent communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Strong computer skills.
• Strong negotiation skills.
• Basic product knowledge.
• Reliability, organization, and attention to detail required.

COMPANY INFORMATION

Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.