SR Customer Quality Engineer (EAST COAST)

TE Connectivity Corporation; Boston (MA); Remote; USD 98,000 - 148,000; Full time

Job summary

An established industry player is seeking a Senior Customer Quality Engineer to lead quality initiatives for top customers in the East Coast region. This remote opportunity involves assessing customer quality requirements, driving improvement strategies, and fostering strong partnerships with manufacturing plants. The ideal candidate will possess a Bachelor's degree and have over five years of experience in quality engineering, with a focus on customer interactions and problem-solving. Join a company dedicated to creating a safer and more connected world, where your contributions will significantly impact customer satisfaction and operational excellence.

Benefits

Health Insurance

401(k)

Disability Insurance

Life Insurance

Employee Stock Purchase Plan

Paid Time Off

Voluntary Benefits

Qualifications

• 5+ years of experience in Quality and customer interactions.
• Strong problem-solving skills and knowledge of quality systems.

Responsibilities

• Lead customer quality initiatives and drive improvement strategies.
• Conduct evaluations of customer quality performance and manage complaints.

Skills

Quality Engineering

Problem Solving

Customer Interaction

Lean Practices

Communication Skills

Education

Bachelor's Degree (technical/business)

Tools

Quality Systems

PPAP

Job description

Select how often (in days) to receive an alert:

SR Customer Quality Engineer (EAST COAST)

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

The ADM BU is looking for their next SR Customer Quality Engineer. The main objective of the Customer Quality Engineering role is to be the dedicated TE Quality Focal Point for all Customer Quality activities for a specific allocation of ADM Top Customers. The CQE will be the lead for customer quality initiatives in the East Coast region. Key customer interface responsibilities include: driving improvement strategies to customer scorecards, expertise in customer portals (where required), Customer Quality Requirements flow downs including and related to FAI’s (future PPAPs), Quality manuals, Corrective Action processes, and Change Notifications etc. Executes to meet customer requirements and expectations. Establish strong partnerships and interfaces with the TE plants to influence continuous improvements relating to key internal KPI(s); VOC/Customer Complaints/PPM / COPQ / 8D timeliness / 8D evaluation.

This is a Remote Working Opportunity. The ideal candidate will sit in the East Coast.

Tasks Summary & Responsibilities

• Review Customer contracts: assess customer specific quality requirements (PPM targets, complaint processing times, FAI requirements, Q-Certification requirements). Negotiate deviations with the customer if required. Communicate Customer requirements within the TE plants/functions to ensure awareness and compliance by providing training, support and organize regular reviews with involved TE plants.
• Conduct periodic evaluation of TE Customer quality performance: specific focus on number of Customer complaints, PPM level, complaint response times, quality of 8D reports.
• Prepare for and participate in regular Customer scorecard reviews. This may include developing or contributing to a TE response.
• Undertake regular visits to Customer plants to build, reinforce and maintain strong partnerships and to exchange on key quality topics.
• Create and maintain Customer Specific Quality Improvement plans with a focus on systematic, interactional and high-level issues. Share and implement best practices within the ADM organization to exceed customer expectations.
• Champion in driving the Voice of the Customer (VOC) and Extraordinary Customer Experience (ECE) initiatives back into operational sites and functional organizations. Partners with Operations, Quality, Product Management, Sales, Account Management and Customer Service in organizing and driving initiatives in alignment with overall business objectives and resolution of Customer Complaints.
• Act as the regional lead for NOEs, escalated or high impact customer events and formal customer improvement programs. Supports/coaches the ADM manufacturing plants and distribution locations in the execution of problem-solving processes to ensure timely and robust Customer responses.
• Complete quality related surveys for allocated TOP Customers.
• Collection and use of external and internal data to identify key or systemic improvement opportunities and initiate efforts with responsible TE plants to correct.
• Support TOP Customer audits – Logistical preparation, attendance and co-ordination of the resolution of any non-conformances identified to ensure a timely and robust Customer response/close-out.

What your background should look like:

• Bachelors Degree (technical/business).
• 5+ years of Experience in Quality.
• 3+ years of Experience in direct role(s) interacting with Manufacturing Plants.
• 3+ years of Experience in driving improvement initiatives.
• ADM Quality experience and knowledge preferred.
• PPAP, Customer Special Requirements, Problem Solving, Corrective Action, Quality Systems, Lean practices.
• Understanding of ADM Products. Previous ADM experience is a plus.
• Fluent communication skills; both oral and written.
• Experience in core business and processes with TE is a plus.
• Travel required for position 25% - 50%.

Please note: This position may involve working with technical data, technology, software/source code, hardware or other items (collectively “items”) subject to U.S. and non-U.S. export control laws and regulations. Under these regulations, it may be necessary for TE to verify a candidate’s national origin and/or citizenship status to find whether a U.S. or other government export license is required prior to releasing its technologies to the candidate. If TE finds that TE will require a license or will be prohibited by applicable laws from providing the candidate with items necessary for the performance of this position, then TE expressly reserves the right to either a) make an offer of employment contingent upon TE receiving required export licenses from the appropriate government agency, b) consider the candidate for a different position that is not subject to such restrictions, on whatever terms and conditions TE shall establish in its sole discretion, or c) decline to move forward with the candidate’s application.

ABOUT TE CONNECTIVITY
TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 8,000 engineers, working alongside customers in approximately 140 countries. TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).

COMPENSATION
• Competitive base salary commensurate with experience: $98,600–$147,800 (subject to change dependent on physical location).
• Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.
• Total Compensation = Base Salary + Incentive(s) + Benefits.

BENEFITS
• A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.

EOE, Including Disability/Vets

Location:

Boston, MA, US, 02108

State: MA

Country/Region: US

Travel: 25% to 50%

Requisition ID: 132928

Nearest Major Market: Boston
Job Segment: Quality Engineer, Senior Quality Engineer, Senior Product Manager, Aerospace Engineering, Engineering, Customer Service, Operations