Sr. Customer Operations Account Manager

AMD; San Jose (CA); On-site; USD 120,000 - 170,000; Full time

Job summary

AMD is seeking a Senior Customer Operations Account Manager to drive operations for a portfolio of large strategic customers. You will partner with customer and AMD leaders to resolve issues, optimize order-to-cash, and ensure service levels across the product lifecycle.

The role requires deep customer understanding, strong communication, and a proven track record of improving processes and partnerships. You will lead quarterly reviews and collaborate across teams to scale growth and continuity.

Qualifications

• Extensive industry experience with a track record of success.
• Experience managing operations for large or strategic accounts.
• Ability to build trust and deepen multi-level relationships.
• Strong communication and executive presence.
• Solid supply chain knowledge; distribution experience preferred.
• Understanding of business strategy and process improvements.

Responsibilities

• Serve as the primary operations partner for a large portfolio of strategic technology customers.
• Build trusted relationships with customer and AMD stakeholders across levels.
• Review backlogs and coordinate with factory, finance, sales, and customers to resolve issues.
• Manage product lifecycle, including NPI and EOL.
• Manage inventory and DOI to minimize inventory costs.
• Analyze demand, supply, consumption rates, and ordering patterns.
• AnticipATE customer needs, remove barriers, and resolve complex issues.
• Strengthen customer partnerships to support continuity and growth.
• Lead key projects, improve processes, advise partners, and support strategy.
• Drive operational excellence and new process implementations.
• Lead quarterly business reviews and operational meetings with customers.
• Collaborate across teams to share best practices and remove obstacles.

Skills

Customer relationship management

Supply chain

Operations management

Communication

Education

Bachelor's degree in Business or Engineering

Tools

SAP ERP

Oracle ERP

Job description

ADVANCE YOUR CAREER. ADVANCE THE WORLD.

At AMD, we believetechnology has the power to solve the world’s most important challenges. From advancing healthcare and scientific discovery to powering AI and the technologies people rely on every day, innovation at AMDis shapingthefuture.

Whetheryou’redesigning next-gen processors, enabling AI breakthroughs, orbringing leading edge products to market, every role at AMD contributes to something bigger— technologythat moves the world forward.Join us and, together, we’ll advance your career.

THE ROLE

The Senior Customer Operations Account Manager manages operations between AMD and a select group of large, strategic customers. They build trusted relationships across operational and leadership levels within both the customer’s and AMD’s organizations. This role requires a deep understanding of each customer’s business and the ability to break down barriers, build trust, manage expectations, improve operations, resolve complex issues, and help grow the partnership.

KEY RESPONSIBILITIES

• Serve as the primary operations partner for a select portfolio of large, strategic technology customers
• Build trusted relationships with customer and AMD stakeholders across operational, managerial, and executive levels
• Review customer backlogs and partner with factory, finance, sales, and customers to resolve issues
• Manage business across the product lifecycle, including NPI and EOL
• Manage inventory and DOI to minimize inventory costs
• Analyze demand, supply, consumption rates, and ordering patterns for direct customers and distribution channels
• Anticipate customer needs, remove barriers, and resolve complex order, supply, delivery, and operational issues
• Strengthen customer partnerships to support business continuity and long‑term growth
• Lead key projects, improve processes, advise business partners, and support organizational strategy
• Drive operational excellence and the implementation of new processes
• Lead quarterly business reviews and operational meetings with customers
• Collaborate across teams to share best practices, manage cross‑functional dependencies, and remove obstacles

PREFERRED EXPERIENCE

• Extensive industry-related experience with a demonstrated track record of success
• Experience managing operations for large, complex, or strategic customer accounts
• Proven ability to build trust and deepen relationships with customers at multiple levels
• Strong communication, emotional intelligence, executive presence, and relationship‑management skills
• Strong supply chain knowledge, with distribution experience preferred
• Understanding of business strategy with experience identifying and implementing process improvements