Sr. Customer Fulfillment Analyst

Techtronic Industries - TTI; Anderson (SC); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Tuition assistance

401(k)

Medical/dental/vision coverage

Vacation

Holidays

Job summary

TTI Consumer Power Tools, Inc. in Anderson, SC seeks a Sr. Customer Fulfillment Analyst to maintain inventory plans and support customer expectations within targets.

The role emphasizes collaboration across sales, distribution, and planning to ensure timely shipping and strong service levels for Home Depot orders.

Qualifications

• Bachelor's degree or equivalent experience in a related field preferred.
• 2+ years of industry experience with retail sales, marketing, transportation, distribution, purchasing, or manufacturing.
• Superior analytical, problem-solving, and numerical aptitude.
• Strong MS Excel and data analysis capabilities; experience with reporting tools.

Responsibilities

• Manage all Domestic Orders to the Home Depot.
• Drive to 98% In Stocks at Home Depot.
• Monitor domestic shipments and sales in SAP.
• Collaborate with Home Depot teams on promotions and event execution.

Skills

Analytical skills

Problem solving

Attention to detail

Project management

Team leadership

Interpersonal skills

Metrics management

Process discipline

Financial acumen

Education

Bachelor's degree in Supply Chain, Logistics, Business Operations, or related field

Tools

SAP

Logility

Job description

TTI Consumer Power Tools, Inc. has an opening in its Anderson, SC office for a Sr. Customer Fulfillment Analyst that assists with maintaining Inventory Plans to support company and customer expectations within acceptable inventory targets.

We offer competitive wages and a comprehensive benefits package—tuition assistance, 401(k), medical/dental/vision coverage, vacation, and holidays.

Scope

This position will encompass all Home Depot domestic orders and operational collaboration needed to support company sales while meeting service level targets.

The Customer Fulfillment Team works closely with multiple associates across business functions to ensure expectations are clearly defined, including:

• Sales managers, supply planning, and demand planners to capture best collaborative forecast.
• Customers to align retail sales expectations, assist with the efficiency of outbound domestic shipments, and address opportunities.
• Distribution to ensure orders are shipping timely and promotional event expectations are communicated. Sales & inventory alignment is critical with Distribution capacity planning.

Primary Responsibilities

• Manage all Domestic Orders to the Home Depot.
• Drive to 98% In Stocks at Home Depot.
• Manage PO discrepancies, creation, and implementation in SAP.
• Monitor domestic shipments and sales to the Home Depot.
• Collaborate with The Home Depot Special Event Team, Sales and Distribution on promotional execution.
• Process inbound deliveries in SAP.
• Collaborate with Distribution to clear receiving discrepancies.
• Maintain reports critical to business function, including Out of Stocks, Cycle Time, and service level performance.

Requirements

• Bachelor's degree in Supply Chain, Logistics, Business Operations, or related field preferred OR equivalent experience.
• 2+ years industry related experience with retail sales, marketing, transportation, distribution, purchasing, or manufacturing.
• Exceptional analytical skills and problem‑solving ability a must. Strong attention to detail required.
• Effective project management skills and team leadership skills.
• Well‑versed in Microsoft Office Suite applications with advanced Excel skills.
• Demonstrate statistical, analytical, and mathematical aptitude.
• Ability to develop and manage metrics that drive performance.
• Strong interpersonal skills to work on a fast paced, high energy team.
• Ability to work in a process driven environment where priorities change rapidly with firm deadlines.
• SAP &/or Logility experience a plus.