Sr Customer Experience Analyst

Electrolux Group; Town of Charlotte (NY); Hybrid; USD 85,000 - 115,000; Full time

Benefits offered by this job

Discounts on Electrolux products

Family-friendly benefits

Insurance policy plan

Extensive learning opportunities and a

Job summary

Electrolux Group North America is seeking a Senior Analyst, Customer Experience in Charlotte, NC to leverage data and cross-functional collaboration to drive service excellence and operational performance. The role partners with Customer Experience, Supply Chain, Transportation, Sales, and Global Sourcing to optimize order execution, improve customer outcomes, and identify cost-saving opportunities.

The ideal candidate is proactive, customer-focused, and capable of influencing stakeholders in a

Qualifications

• Bachelor’s degree required.
• 3+ years of experience in customer experience, supply chain, logistics, transportation, operations, or business analytics.
• Experience analyzing data and translating findings into actionable business recommendations.
• Proficiency with reporting and analytical tools such as Excel, Power BI, Tableau, SAP, or similar systems.
• Ability to manage cross-functional projects in a fast-paced environment.

Responsibilities

• Serve as subject matter expert for container direct program with NA and global stakeholders.
• Manage container program requirements including MOQ, product mix, and lead-time compliance.
• Analyze transportation and customer experience data to identify opportunities for cost reductions and service improvements.
• Develop recommendations to drive customer adoption and improve service performance and profitability.
• Resolve issues through collaboration with Transportation, Supply Chain, Sales, and Sourcing.
• Create and maintain reports, dashboards, and performance metrics for service, transportation, and on-time delivery.
• Monitor compliance with customer requirements and support corrective actions for performance gaps.
• Provide analysis and insights to support leadership decisions and continuous improvement.

Skills

Data analysis

Cross-functional

Excel

Power BI

Tableau

SAP

Education

Bachelor’s degree

Tools

SAP

Power BI

Tableau

Excel

Job description

Job Description

Join us to create change and have an impact in homes around the world.

At Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together.

Where you’ll be:

This position will be based in the Charlotte, NC HQ; hybrid work policy model.

All About the Role:

The Senior Analyst, Customer Experience plays a critical role in supporting North American customer operations by leveraging data, analytics, and cross-functional collaboration to drive service excellence and operational performance. This position serves as a key partner across Customer Experience, Supply Chain, Transportation, Sales, and Global Sourcing teams to optimize order execution, improve customer outcomes, and identify opportunities for process improvement and cost savings.

The ideal candidate is a proactive and customer-focused problem solver with strong analytical capabilities, excellent communication skills, and the ability to influence stakeholders across a complex organization. This role requires balancing strategic analysis with day-to-day execution to deliver solutions that enhance customer satisfaction, operational efficiency, and business results.

Key Responsibilities:

• Serve as the subject matter expert for the Container Direct Program, partnering with North American and global stakeholders to support program execution.
• Manage container program requirements, including minimum order quantities (MOQ), product mix requirements, and lead-time compliance.
• Analyze transportation and customer experience data to identify opportunities for cost reduction, service improvements, and operational efficiencies.
• Develop recommendations that support customer adoption of direct container programs while improving service performance and profitability.
• Resolve customer, delivery, and operational issues through collaboration with Transportation, Supply Chain, Sales, and Sourcing teams.
• Create and maintain reports, dashboards, and performance metrics related to service, transportation, and on-time delivery.
• Monitor compliance with customer-specific requirements and support corrective actions when performance gaps are identified.
• Provide analysis and insights to support leadership decision-making, continuous improvement initiatives, and business planning efforts.

Minimum Qualifications

• Bachelor’s degree
• 3+ years of experience in customer experience, supply chain, logistics, transportation, operations, or business analytics.
• Experience analyzing data and translating findings into actionable business recommendations.
• Proficiency with reporting and analytical tools such as Excel, Power BI, Tableau, SAP, or similar business systems.
• Demonstrated ability to manage cross-functional projects and support operational improvement initiatives in a fast-paced environment.

Benefits highlights:

• Discounts on our award-winning Electrolux products and services
• Family-friendly benefits
• Insurance policy plan
• Extensive learning opportunities and flexible career path

Please be advised that we are unable to offer visa sponsorship for this position at this time.

Find more on: Electrolux Group North America:

https://www.linkedin.com/company/electrolux/life/northamerica/ Electrolux Group Careers: https://career.electroluxgroup.com/global/en

Electrolux Consumer Products, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request through [e-mail]. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.