Sr. Customer Execution Business Analyst

The Home Depot; Atlanta (GA); On-site; USD 85,000 - 120,000; Full time

Job summary

The Home Depot is seeking a Senior Customer Execution Business Analyst to drive adoption of digital products with store teams and cross-functional partners. You will collaborate with Marketing, Product, Operations, and internal teams to develop and execute communication, education, and engagement strategies that support launches and ongoing adoption.

You will analyze customer insights and performance data to identify opportunities, measure impact, and enhance the digital experience.

Qualifications

• Bachelor's degree or equivalent in a related field.
• 3 years of work experience minimum.
• Must be legally permitted to work in the United States.
• Strong project management, stakeholder management, presentation, and written communication skills.

Responsibilities

• Lead Project Teams of Analysts and other associates.
• Perform data gathering tasks, synthesis, and data-driven solution planning.
• Produce documents for teams and leadership to review and utilize.
• Deliver presentations to teams and executive leaders and sponsors.
• Build skills and knowledge including self-development and cross-functional knowledge.

Skills

Cross-functional leadership

Communication

Analytical thinking

Execution

Education

Bachelor's degree

Job description

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Purpose:

Senior Customer Execution Business Analysts are responsible for driving awareness, adoption, and activation of digital products and capabilities with customers and store associates. This role partners cross-functionally with Marketing, Internal Communications, Product, Operations, and other key stakeholders to develop and execute communication, education, and engagement strategies that support successful product launches and ongoing adoption. The analyst uses customer insights, associate feedback, and performance data to identify opportunities, measure effectiveness, and improve the overall digital experience. A successful Senior Customer Execution Business Analyst will demonstrate strong cross-functional leadership, communication, analytical thinking, and execution skills.

Key Responsibilities:

• 20% Lead Project Teams of Analysts and other associates.
• 20% Perform data gathering tasks, synthesis - develop solutions, project/strategy planning and data utilization.
• 20% Produce documents for teams and leadership to review and utilize.
• 20% Deliver presentations to teams and executive leaders and sponsors.
• 20% Build skills and knowledge including self-development, team knowledge and customer (internal) knowledge.

Direct Manager/Direct Reports:

• This position reports to Sr Manager or Manager Customer Execution
• This position has no direct reports

Travel Requirements:

• Typically requires overnight travel less than 10% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications:

• Strong project management, stakeholder management, presentation, and written communication skills
• Experience partnering cross-functionally with Product, Marketing, Internal Communications, Operations, and field or store teams.

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 3

Preferred Years of Work Experience:

• No additional years of experience

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None

Competencies:

• Experience leading high performing teams Consulting management and/or project management.
• Strong quantitative skills such as statistics and data analysis.
• Problem solving Strong Operations, Retail and/or field knowledge.