Sr. Customer Education Manager

Numerator / Market Track, LLC; United States; Remote; USD 80,000 - 110,000; Full time

Job summary

A leading company in market research seeks a Senior Customer Education Manager to oversee client education initiatives using the Docebo LMS. This remote role involves developing engaging e-learning experiences and leading a team dedicated to enhancing customer onboarding processes. The ideal candidate will have extensive experience in customer education and instructional design, with a strong commitment to delivering high-quality digital education.

Benefits

Wellness resources for employees and families

Recharge Days

Maximum flexibility policy

Development opportunities

Qualifications

• 3-5 years in customer education or instructional design.
• Experience with managing a team.
• Strong understanding of adult learning principles.

Responsibilities

• Own the administration and performance of the Docebo LMS.
• Lead a team of content creators and education specialists.
• Design scalable onboarding journeys.

Skills

Customer education

Instructional design

LMS administration

Team management

Understanding of adult learning principles

Tools

Docebo

Job description

Sr. Customer Education Manager

Location: REMOTE - United States
Req#: 603215

We’re reinventing the market research industry. Let’s reinvent it together.

At Numerator, we believe tomorrow’s success starts with today’s market intelligence. We empower the world’s leading brands and retailers with unmatched insights into consumer behavior and the influencers that drive it.

Sr. Customer Education Manager

Location: REMOTE - United States
Req#: 603215
Apply Company Information

We’re reinventing the market research industry. Let’s reinvent it together.

At Numerator, we believe tomorrow’s success starts with today’s market intelligence. We empower the world’s leading brands and retailers with unmatched insights into consumer behavior and the influencers that drive it.

Job Description

The salary range for this role is$80,000 - $110,000/year + Bonus

We’re looking for a Senior Customer Education Manager to lead the strategy and operations of our client-facing LMS (Docebo) and drive the development of best-in-class, self-serve digital onboarding experiences.

This role is perfect for someone who’s passionate about simplifying complex SaaS tools through engaging e-learning—and ready to take ownership of platform governance, instructional quality, and team leadership. You'll have the opportunity to mentor a small team of custom educational professionals and collaboratecross-functionally to ensure our clients (primarily CPG manufacturers) can onboard and grow with confidence across our consumer panel, promotional data, and DIY survey platforms.

What You'll Do:

• Own the administration, structure, and performance of our Docebo LMS.
• Lead a small team of content creators and education specialists.
• Design scalable onboarding journeys that reduce the need for 1:1 support.
• Set and uphold high-quality standards for e-learning content.
• Partner with internal teams to identify learning needs and translate them into digital education experiences.

Skills & Requirements

• 3–5 years in customer education, instructional design, or LMS administration (Docebo experience strongly preferred).
• Experience managing or mentoring a team.
• Strong understanding of instructional design principles and adult learning.
• Bonus: Experience with CPG clients or SaaS data platforms.

If you're excited to create powerful learning experiences that drive customer success at scale, we’d love to meet you!

There is strength in numbers - We are the Numerati

Numerator is 2,000 employees strong. We have the confidence to be real and embrace what makes each Numerati unique. Our diverse experiences, ideas and backgrounds fuel our innovation.

Being part of the Numerati means that we’ll take care of you! From our Recharge Days, maximum flexibility policy, wellness resources for employees and their families, development opportunities and much more — we’re always finding ways to better support, celebrate and accelerate our team.