Customer Care Specialist I (Manheim)

Cox Automotive Inc.; Tolleson (AZ); On-site; USD 23,000 - 34,000; Full time

Job summary

Cox Automotive Inc. is seeking a customer support associate in Tolleson, AZ. You will handle inquiries via phone, email, chat, and tickets, maintaining professional communication and accuracy in documentation.

The role requires the ability to troubleshoot standard issues and coordinate with internal teams to resolve complex problems. Flexibility to work evenings, weekends, and holidays is expected. Industry experience is a plus, and bilingual English-Spanish abilities are preferred to better

Qualifications

• Experience in a contact center or high-volume calling environment.
• Strong verbal and written communication skills.
• Ability to work evenings, weekends, and holidays as required.
• Experience in the automotive industry is a plus.
• Basic computer and internet knowledge.

Responsibilities

• Receive and respond to customer requests via phone, email, chat, and ticketing systems.
• Listen actively and maintain professionalism in all interactions.
• Troubleshoot and resolve standard technical and account-related issues.
• Escalate complex issues to appropriate internal teams.
• Document interactions, issues, and resolutions in company systems.

Skills

Multitasking

Communication

Customer service

Problem solving

Team collaboration

Technical basics

Bilingual English-Spanish

Education

High School Diploma/GED

Job description

Primary Duties/Key Responsibilites

• Receive and respond to customer requests through various channels (e.g. phone, email, chat, and ticketing systems).
• Listen actively to customers and demonstrate professionalism in all interactions.
• Troubleshoot and resolve standard technical and account-related issues.
• Escalate complex issues to appropriate internal teams or specialists.
• Document customer interactions, issues, and resolutions in company systems.
• Follow security protocols when accessing customer information.
• Collaborate with internal teams to ensure timely issue resolution.
• Support customer education and training as needed.
• Maintain customer relationships through quality service delivery.
• Perform related duties as assigned by the supervisor.

Required Experience & Specialized Knowledge And Skills

• High School Diploma/GED
• Generally less than 2 years of experience in related field.
• Schedule – must have flexibility to work evenings, weekends, holidays as required.
• Multi-task and prioritize required. Ability to handle multiple projects/tasks at a time.
• Understand foundational levels of computers and technology, internet, email.
• Excellent oral and written communications skills, particularly in a phone or email context.
• Experience working in a contact center metrics driven environment.
• Strong communication skills and basic computer knowledge.
• Ability to operate under tight pressure.
• Experience working in the automotive industry
• Bilingual English-Spanish is preferred.

USD 16.59 – 24.86 per hour

Compensation Hourly pay rate is in the range of $16.59 – $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

EOE, including disability/vets