Sr Customer Care Specialist (Manheim)

Cox; Phoenix (AZ); On-site; USD 30,334 - 45,571; Full time

Benefits offered by this job

Paid time off

Paid holidays

Additional paid leave options

Job summary

A leading service provider in Phoenix is seeking a Sr Client Service Rep to advocate for client satisfaction through task management and effective problem resolution. This position requires a strong customer service background and the ability to handle a high volume of tasks efficiently. The ideal candidate will have at least 4 years of experience in customer service, excellent communication skills, and an adaptive approach in a fast-paced environment. Join us to provide best-in-class service and support for our clients.

Qualifications

• 4+ years of customer service experience or equivalent.
• Strong oral and written communication skills.
• Ability to adapt in a fast-paced environment.

Responsibilities

• Manage a high volume of tasks efficiently.
• Build relationships and engage clients with excellent service.
• Assist clients with onboarding and application status.

Skills

Customer service experience

Oral and written communication

Attention to detail

Ability to multi-task

Customer-focused

Education

High School Diploma or GED

College degree (preferred)

Job description

Job Scope

As the Sr Client Service Rep, you will serve as the client advocate and will be responsible for the client satisfaction based on task ownership and accurate resolution in a fast-paced environment. You will manage a high volume of tasks that require you to leverage various resources to identify the client's need, clarify and communicate information, research issues, and provide effective resolution while keeping the client satisfaction at the core of every decision and behavior.

Key Responsibilities

• Become proficient in all knowledge base requirements to resolve clients' needs as efficiently as possible
• Become proficient in all platforms, systems, and tools used to maintain client records, transactions, documentation, and relevant data
• Maintain appropriate documentation of conversations in designated system to ensure handoff continuity and client profile accuracy
• Manage high volume of tasks in a timely and efficient manner
• Identify client needs, research issue and provide solutions and/or alternatives
• Build sustainable relationships and engage clients by providing best-in-class service
• Meet and/or exceed established key performance criteria
• Provide excellent client service and advocacy
• Work across the organization as needed to resolve client requests
• Assist clients with the onboarding process by providing status of application and registration process, guidance of next steps, and answer any questions
• Dispatch available vehicles to clients across all regions on an inbound basis
• Effectively communicate to the client how to use any of our client facing tools
• Perform other duties as deemed necessary by management

Qualifications

• High School Diploma or GED required; College degree preferred (or equivalent experience)
• Minimum of 4 years of customer service experience or the equivalent
• Auction and/or logistics/transportation knowledge a strong plus
• Excellent oral and written communications skills, particularly in a phone or email context
• Attention to detail and follow-through
• Demonstrated ability to adapt in a changing environment,
• Ability to multi-task within a fast-paced, high energy, dynamic and demanding environment
• Demonstrated experience being a customer-focused, service-oriented professional

Compensation

USD 22.02 - 33.08 per hour

Hourly pay rate is in the range of $22.02 - $33.08/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.