Customer Care Specialist I (Manheim)

Cox Automotive Inc.; Matteson (IL); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

Paid time off and holidays

Bereavement leave

Voting and jury duty time off

Volunteer time off

Military leave

Parental leave

Job summary

Cox Automotive Inc. in Illinois is seeking a Customer Support Associate to respond to inquiries via phone, email, chat, and ticketing systems. You will actively listen, resolve routine issues, and escalate complex cases to specialized teams.

The role requires a High School Diploma/GED, flexibility to work evenings and weekends, and strong communication skills. Automotive domain knowledge and bilingual English/Spanish are valued assets.

Qualifications

• High School Diploma or GED required.
• Less than 2 years of experience preferred.
• Flexibility to work evenings, weekends, and holidays.
• Strong written and verbal communication skills.
• Experience in a contact center environment.
• Automotive industry experience a plus.
• Bilingual English/Spanish preferred.

Responsibilities

• Receive and respond to customer requests via phone, email, chat, and ticketing systems.
• Listen actively and maintain professionalism in all interactions.
• Troubleshoot standard technical and account issues.
• Escalate complex problems to appropriate internal teams.
• Document interactions, issues, and resolutions in company systems.
• Follow security protocols when handling customer information.
• Collaborate with internal teams to ensure timely resolution.
• Support customer education and training as needed.
• Maintain customer relationships through quality service.
• Perform related duties as assigned by supervisor.

Skills

High School Diploma

Less than 2 years experience

Evenings/weekends

Multi-tasking

Computer basics

Communication skills

Contact center metrics

Automotive industry

Bilingual English‑Spanish

Education

High School Diploma/GED

Job description

• Receive and respond to customer requests through various channels (e.g. phone, email, chat, and ticketing systems).
• Listen actively to customers and demonstrate professionalism in all interactions.
• Troubleshoot and resolve standard technical and account-related issues.
• Escalate complex issues to appropriate internal teams or specialists.
• Document customer interactions, issues, and resolutions in company systems.
• Follow security protocols when accessing customer information.
• Collaborate with internal teams to ensure timely issue resolution.
• Support customer education and training as needed.
• Maintain customer relationships through quality service delivery.
• Perform related duties as assigned by the supervisor.

Job Description

PRIMARY DUTIES/KEY RESPONSIBILITIES

• Receive and respond to customer requests through various channels (e.g. phone, email, chat, and ticketing systems).
• Listen actively to customers and demonstrate professionalism in all interactions.
• Troubleshoot and resolve standard technical and account-related issues.
• Escalate complex issues to appropriate internal teams or specialists.
• Document customer interactions, issues, and resolutions in company systems.
• Follow security protocols when accessing customer information.
• Collaborate with internal teams to ensure timely issue resolution.
• Support customer education and training as needed.
• Maintain customer relationships through quality service delivery.
• Perform related duties as assigned by the supervisor.

Qualifications

• High School Diploma/GED
• Generally, less than 2 years of experience
• Schedule - must have flexibility to work evenings, weekends, holidays as required.
• Multi-task and prioritize required. Ability to handle multiple projects/tasks at a time.
• Understand foundational levels of computers and technology, internet, email.
• Excellent oral and written communications skills, particularly in a phone or email context.
• Experience working in a contact center metrics driven environment.
• Strong communication skills and basic computer knowledge.
• Ability to operate under tight pressure.
• Experience working in the automotive industry.
• Bilingual English-Spanish is preferred

Minimum:

USD 18.22 - 27.36 per hour

Compensation

Hourly pay rate is in the range of $18.22 - $27.36/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

EOE, including disability/vets