Sr Customer Care Specialist (Manheim)

Cox; Hyde Park Township (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated client service professional to join their team. In this role, you'll become proficient in all relevant systems and tools to efficiently resolve client needs and maintain accurate documentation. You'll manage a high volume of tasks and build sustainable relationships with clients by providing best-in-class service. This position offers a dynamic work environment where your customer-focused approach will be valued. Join a team that emphasizes collaboration and excellence in client service, ensuring clients receive the support they need throughout their journey.

Benefits

Paid Time Off

Paid Holidays

Bereavement Leave

Volunteer Time Off

Parental Leave

Qualifications

• 5 years' experience in a related field or equivalent experience.
• Ability to adapt in a fast-paced, dynamic environment.

Responsibilities

• Resolve client needs efficiently and maintain accurate documentation.
• Provide excellent client service and advocacy across the organization.

Skills

Customer Service

Communication Skills

Attention to Detail

Multi-tasking

Problem Solving

Education

High School Diploma/GED

Any level degree/certification beyond HS diploma

Tools

Client Management Systems

Job description

Key Responsibilities:

• Become proficient in all knowledge base requirements to resolve clients' needs as efficiently as possible
• Become proficient in all platforms, systems, and tools used to maintain client records, transactions, documentation, and relevant data
• Maintain appropriate documentation of conversations in designated system to ensure handoff continuity and client profile accuracy
• Manage high volume of tasks in a timely and efficient manner
• Identify client needs, research issue and provide solutions and/or alternatives
• Build sustainable relationships and engage clients by providing best-in-class service
• Meet and/or exceed established key performance criteria
• Provide excellent client service and advocacy
• Work across the organization as needed to resolve client requests
• Assist clients with the onboarding process by providing status of application and registration process, guidance of next steps, and answer any questions
• Dispatch available vehicles to clients across all regions on an inbound basis
• Effectively communicate to the client how to use any of our client facing tools
• Perform other duties as deemed necessary by management

Qualifications

• High School Diploma/GED and 5 years' experience in a related field.
• OR the right candidate can also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years' experience; OR 7 years' experience in a related field.
• Auction and/or logistics/transportation knowledge a strong plus
• Excellent oral and written communications skills, particularly in a phone or email context
• Attention to detail and follow-through
• Demonstrated ability to adapt in a changing environment,
• Ability to multi-task within a fast-paced, high energy, dynamic and demanding environment
• Demonstrated experience being a customer-focused, service-oriented professional

USD 21.49 - 32.26 per hour

Compensation:

Hourly base pay rate is $21.49 - $32.26/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits:

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.