Sr Customer Care Specialist (Manheim)

Cox; Atlanta (GA); Hybrid; USD 60,000 - 80,000; Full time

Job summary

A leading company seeks a customer service professional in Atlanta to handle client inquiries and ensure best-in-class service. Candidates should have a background in logistics or transportation, strong communication skills, and the ability to thrive in a dynamic environment. This role offers competitive pay, benefits including paid time off, and is hybrid.

Benefits

Paid time off

Paid holidays

Parental leave

Qualifications

• 5 years' experience in customer service or related field.
• Strong communication skills, particularly in phone/email.
• Demonstrated ability to multi-task in a fast-paced environment.

Responsibilities

• Provide excellent client service and maintain documentation.
• Assist clients with onboarding and status inquiries.
• Manage high volume of tasks efficiently.

Skills

Communication

Attention to detail

Customer focus

Adaptability

Education

High School Diploma / GED

Experience in related field

Any level degree/certification in related discipline

Job description

Candidate must live in Phoenix or Atlanta area as this role will become hybrid in office.

Key Responsibilities :

• Become proficient in all knowledge base requirements to resolve clients' needs as efficiently as possible
• Become proficient in all platforms, systems, and tools used to maintain client records, transactions, documentation, and relevant data
• Maintain appropriate documentation of conversations in designated system to ensure handoff continuity and client profile accuracy
• Manage high volume of tasks in a timely and efficient manner
• Identify client needs, research issue and provide solutions and / or alternatives
• Build sustainable relationships and engage clients by providing best-in-class service
• Meet and / or exceed established key performance criteria
• Provide excellent client service and advocacy
• Work across the organization as needed to resolve client requests
• Assist clients with the onboarding process by providing status of application and registration process, guidance of next steps, and answer any questions
• Dispatch available vehicles to clients across all regions on an inbound basis
• Effectively communicate to the client how to use any of our client facing tools
• Perform other duties as deemed necessary by management

Qualifications

• High School Diploma / GED and 5 years' experience in a related field.
• OR the right candidate can also have a different combination, such as any level degree / certification beyond a HS diploma / GED in a related discipline and 3 years' experience; OR 7 years' experience in a related field.
• Auction and / or logistics / transportation knowledge a strong plus
• Excellent oral and written communications skills, particularly in a phone or email context
• Attention to detail and follow-through
• Demonstrated ability to adapt in a changing environment,
• Ability to multi-task within a fast-paced, high energy, dynamic and demanding environment
• Demonstrated experience being a customer-focused, service-oriented professional

USD 21.49 - 32.26 per hour

Compensation :

Hourly base pay rate is $21.49 - $32.26 / hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and / or an incentive program.

Benefits :

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

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