Sr. Customer Assistance Representative

Enterprise; Chiefland (FL); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Employee discount

Retirement savings plan

Extended Health Benefits

Life Insurance

Training and development

Job summary

Enterprise Rent-A-Car is hiring for a Full Time Customer Assistance Representative Sr at our Chiefland, FL location. The role involves handling reservations, calls, and customer inquiries with a focus on service quality and accuracy. Responsibilities include greeting customers, processing returns and billing, and promoting company services.

The position requires a HS diploma, 2 years of related experience, and valid driver’s license. Competitive benefits and training are offered.

Qualifications

• Must have at least 2 years of prior customer service retail or administrative support experience.
• Must complete 12 consecutive months of work/organizational experience.
• Valid US work authorization without sponsorship required.

Responsibilities

• Handle incoming calls for reservations, rate quotes, questions and information.
• Manage outgoing calls for callbacks and miscellaneous inquiries.
• Deliver high level customer service in person and by phone.
• Greet customers promptly and assist with directions and rental needs.
• Assess rental conditions on return and process check-ins and billing tasks.
• Market the company and support safe pickup and drop-off interactions.
• Explain rental terms, vehicle features, and optional protections.
• Report vehicle issues to management and assist with maintenance coordination.
• Perform administrative and basic accounting tasks as assigned.

Skills

Customer service

Retail experience

Administrative support

Organizational skills

Education

High School Diploma or GED

Some College

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Full Time Customer Assistance Representative Sr (CAR Sr) at our Enterprise Rent-A-Car location in Chiefland, FL!

We Offer

• Paid time off
• Employee discount
• Retirement savings plan
• Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
• Life Insurance
• Training and development

This Full Time position pays $18/hour and is located at 2340 NW 14th St, Chiefland, FL 32626

Full Time Work Schedule(s)

• Monday: 7:45am - 5:15pm
• Tuesday: 7:45am - 5:15pm
• Wednesday: 9:15am - 5:15pm
• Thursday: 9:15am - 5:15pm
• Friday: 7:45am - 5:15pm
• Saturday & Sunday: OFF

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• High School Diploma or G.E.D. required
• Some College Preferred
• Must have a minimum of 2 years prior customer service retail or administrative support experience
• Must have 12 consecutive months of work/organizational experience
• Must have a valid drivers' license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years, and no drug or alcohol related convictions on driving record in the past 5 years (ie., DUI/DWI)
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Apart from religious observations, must be available to work the schedule(s) listed above.