Sr. Customer Assistance Representative - Mount Vernon

Enterprise Holdings; Mount Vernon (IL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Employee discount

Retirement savings plan

Extended Health Benefits

Life Insurance

Training and development

Job summary

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. We are hiring a Customer Assistance Representative Sr (CAR Sr) to provide a high level of customer service by assisting both internal and external customers, through face‑to‑face interaction in Mt Vernon, IL.

This role pays $19.05 per hour and is located at 500 S 34th St, Mt Vernon, IL 62864.

Qualifications

• High school diploma or GED required.
• Must be 18 years or older and eligible to work in the United States.
• Minimum 1 year of customer service, retail, or administrative support experience preferred.
• Valid driver's license with no more than 2 moving violations/at-fault accidents in the past 3 years.
• Ability to work a 47-hour week with overtime after 40 hours.

Responsibilities

• Take incoming calls for reservations, rate quotes, and general questions; provide information and resolution for customers and other branches.
• Manage outgoing calls for callbacks and miscellaneous tasks as assigned.
• Provide high-level customer service in person and over the phone; meet and greet customers.
• Assist to assess rental needs and communicate terms and vehicle features.
• Process returns, check-ins, and exit kiosk transactions; support billing and other administrative tasks.
• Perform miscellaneous duties and back‑up responsibilities as needed.

Skills

Customer service

Administrative support

Communication skills

Phone handling

Education

High school diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, through face-to-face interaction. The CAR Sr will gain knowledge through local training and hands‑on experience to provide rental back-up, service customers and deliver administrative support in‑home city branches or airport locations.

This position pays $19.05 / hour and is located at 500 S 34th St, Mt Vernon, IL 62864.

We offer a robust Benefits Package including, but not limited to:

• Paid time off
• Employee discount
• Retirement savings plan
• Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
• Life Insurance
• Training and development

We have the following schedule available. This position is a 47- hour work week. Overtime rate will be paid for hours over 40 per week.

• Monday: 7:30am to 6:00pm
• Tuesday: 7:30am to 6:00pm
• Wednesday: 7:30am to 6:00pm
• Thursday: 7:30am to 6:00pm
• Friday: 7:30am to 6:00pm
• Saturday: 9:00am to 12:00pm (every other)
• Sunday: OFF

Enterprise Mobilityis a leading provider of mobility solutions, owning andoperatingtheEnterprise Rent-A-Car,National Car RentalandAlamo Rent A Carbrands through its integrated global network ofindependent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental,carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.

Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Takeincoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls forcallback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check‑ins and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High school diploma or GED equivalent required
• Must have at least 1 year prior customer service retail or administrative support experience
• Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years