Sr. Customer Advisor - Dollar General

Mondelez International; Tennessee; Hybrid; USD 109,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Wellness and family support programs

Life and disability insurance

Retirement savings plans

Paid leave programs

Education related programs

Paid holidays and vacation time

Job summary

Mondelez International is seeking a data-driven professional to translate shopper insights into actionable category strategies for our retailer partners in the United States. You will analyze in-store and omni-channel data to inform plans, promotions, and assortment decisions while partnering with sales and customer teams.

The role emphasizes storytelling with data, strong collaboration, and the ability to influence strategy across multiple stakeholders.

Qualifications

• Bachelor's degree in Marketing, Business, Analytics, or related preferred.
• 5+ years of experience in category management, insights, marketing strategy, or analytics.
• Strong analytical and storytelling skills with the ability to translate data into actionable insights.

Responsibilities

• Build lasting business relationships based on trust and confidence
• Create recurring business reviews providing deep, action-oriented analysis on drivers
• Create compelling, insights-led category reviews, new item analyses, and seasonal reviews
• Provide proactive insight into the impact of category drivers and promotional strategies to the customer and sales teams
• Support ad hoc analytics and reporting requests from Customer Partner cross-functionally to provide share forecast for key accounts
• Learn and drive digital commerce analysis and recommendations with our retailer partners

Skills

Analytical thinking

Storytelling with data

Cross-functional collaboration

Strategic thinking

Customer insights

Education

Bachelor's degree in Marketing, Business, Analytics, or related

Tools

Excel

PowerPoint

JDA

Job description

Job Description Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It With Pride.

You will support our growth and the delivery of excellent business results. You will be responsible for converting in-depth shopping and omni retail environment data into insights and category, retail and customer strategies and recommendations. Strive every day to be the indispensable partner with Dollar General encompassing both tactical and strategic guidance, leading to profitable category growth. The ideal candidate for this role must demonstrate learning agility, have a strong customer centricity, hungry for knowledge, possess a strong analytical skill set and have a passion for customer insights and telling compelling stories with data.

We are a high-performing, collaborative team driven by a competitive spirit. We bring proactive solutions to our retailer partners that are based on deep category and shopper insights. We foster a supportive team atmosphere to amplify individual strengths and curiosity. We value a diversity of talent, experiences, and backgrounds to expand our team culture.

What You'll Do

• Build lasting business relationships based on trust and confidence
• Create recurring business reviews providing deep, action-oriented analysis on drivers
• Create compelling, insights-led category reviews, new item analyses, and seasonal reviews
• Provide proactive insight into the impact of category drivers and promotional strategies to the customer and sales teams
• Support ad hoc analytics and reporting requests from Customer Partner cross-functionally to provide share forecast for key accounts
• Learn and drive digital commerce analysis and recommendations with our retailer partners

What You'll Need For Success

• Strong learning agility, intellectual curiosity and analytical horsepower
• Ability to synthesize insights into collaborative storytelling that leads to quantifiable results, experience translating data into insights
• Ability to apply insights to business questions to provide recommendations and influence strategy
• Experience applying analytical skills and a problem-solving mindset to answer ambiguous business questions
• Ability to thrive in a fast-paced environment, comfortable with prioritizing multiple deliverables, and overlapping deadlines
• Strong understanding of which data source to leverage to answer the question (POS, Syndicated, Panel, Industry Insights, etc)
• Ability to combine data visualization with supporting shopper insights into a cohesive story
• Knowledge of shelving strategy and best practices inclusive of planogram creation and modification (JDA/Apollo/SpaceMan)

More about this role

• Bachelor's degree in Marketing, Business, Analytics, or related preferred
• 5+ years of experience in category management, insights, marketing strategy, or analytics (CPG/FMCG, Amazon or Away from Home preferred)
• Experience with data sources (e.g. Nielsen, Circana, 1010)
• Experience in using retailer/customer data, shopper insights, and analytics to develop compelling retail customer plans
• Strong analytical and storytelling skills with the ability to translate data into actionable insights
• High proficiency in base business tools (Excel/PowerPoint)
• In-depth knowledge in analyzing and creating visualizations of large amounts of data
• Experience developing and presenting customer-facing presentations; direct customer-facing experience is a plus
• JDA/POG building experience is a plus

Key Competencies

• Strategic thinking and business acumen
• Data-driven decision-making
• Strong communication and presentation skills
• Cross-functional collaboration and stakeholder management
• Proven track record in persuasively influencing and aligning key customers and business stakeholders in a highly matrixed organization
• Project management and organizational skills; management of multiple projects at once
• Ability to work independently and in a fast-paced environment

Travel: Minimal (< 10%)

Salary and Benefits

The base salary range for this position is $109,000 to $149,875; the exact salary depends on several factors such as experience, skills, education and location.

• health insurance
• wellness and family support programs
• life and disability insurance
• retirement savings plans
• paid leave programs
• education related programs
• paid holidays and vacation time

Some of these benefits have eligibility requirements.

Many of these benefits are subsidized or fully paid for by the company.

No Relocation support available.

Business Unit Summary

The United States is the largest market in the Mondelēz International family with a significant employee and manufacturing footprint. Here, we produce our well-loved household favorites to provide our consumers with the right snack, at the right moment, made the right way. We have corporate offices, sales, manufacturing and distribution locations throughout the U.S. to ensure our iconic brands—including Oreo and Chips Ahoy! cookies, Ritz, Wheat Thins and Triscuit crackers, and Swedish Fish and Sour Patch Kids confectionery products -are close at hand for our consumers across the country.

Mondelēz Global LLC is an Equal Opportunity Employer/Protected Veterans/Persons with Disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law.

Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.

For more information about your Federal rights, please see eeopost.pdf; EEO is the Law Poster Supplement; Pay Transparency Nondiscrimination Provision; Know Your Rights: Workplace Discrimination is Illegal

Job Type Regular Shopper Insights Insights At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about. We have a rich portfolio of strong brands - both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast. Join us and Make It An Opportunity!