Customer Operations Analyst, Hu

Mondelēz International; East Hanover (NJ); On-site; USD 69,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plans

Paid leave programs

Education related programs

Paid holidays and vacation time

Job summary

Mondelēz International in East Hanover, New Jersey, seeks a Customer Operations Analyst to drive fill rate and execution excellence by coordinating between Supply Chain, Sales and external partners. You will enter POs in NetSuite, manage EDI, support demand planning, communicate with brokers and customers, and help with repacks, samples and promotions.

This role emphasizes ERP/Systems analytics, cross-functional collaboration, and timely order management to ensure on-time, in-full delivery

Qualifications

• Experience with ERP and Netsuite order processing.
• Strong coordination between Sales, Supply Chain and external partners.
• Ability to manage multiple stakeholders and priorities.

Responsibilities

• Enter PO orders into NetSuite in a timely manner.
• Coordinate EDI order support and new customer setup.
• Liaise with planning for supply mitigation and order allocations.
• Communicate with brokers and buyers on customer needs.
• Resolve PO discrepancies and stock availability requests.
• Submit customer acknowledgments and approvals.
• Support sample processing and promotional activities.
• Manage repack/repurpose inventory with 3rd party vendors.
• Provide quality risk mitigation support.
• Coordinate shipper forecasts with Demand Planning.

Skills

Communication

Cross-functional collaboration

Problem solving

Time management

Tools

Netsuite

EDI

ERP systems

Demand planning

Job description

Job Description Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Possible.

The role of the Customer Operations Analyst will be responsible to driving fill rate and execution excellence by acting as the key liaison between internal and Supply Chain and Sales teams, as well as external brokers, customers, and 3rd Party Distributors.

Role Responsibilities

• Order entry of PO’s in NetSuite based on order arrival and requested customer delivery dates
• Manage any EDI order support and new customer setup - working directly with internal IT
• Liaison with Planning for any supply planning mitigation efforts; execute allocation of orders
• Communicate directly with brokers and buyers to determine ever-changing needs of customers
• Resolve any PO discrepancies, revision requests, stock availability requests by providing customer support
• Own the process of submitting customer acknowledgement and approval
• Liaison with planning to create analyses to determine order size requests
• Distribute and communicate to customers out stock notifications, price increases, etc.

Operations Support for Sample and Promotional Activities

• Own Sales Sample processing requests; prioritize by requested delivery date
• Own communication to customer and Sales team on post-delivery support
• Support any additional promotional activity - order execution and delivery

Repack/Repurpose Inventory Management

• Work with 3rd party vendors to schedule, prioritize and support execution of product repacks
• Where necessary liaison with the e-commerce business for joint prioritization and conversion from retail into ecommerce packaging

Operations Support for Quality Related Issues

• Provide operational support for any quality related risk mitigation efforts
• Liaison with Quality, Operations and Sales to communicate customer allocation, back-in-stock timing, plans to expedite

Display/Shipper Support

• Liaison with Demand Planning to align on shipper forecast
• Schedule pack out with 3rd party vendors in order ship on time, in full
• Ensure communication of consumption needed for all required materials (Finished Goods, packaging); liaison with Procurement if necessary

ERP/Systems/Analytics

• Play an integral role as the order management subject matter expert for the development of an Enterprise Resource Planning (ERP) development launch
• Responsible for building any new process Standard Operating Procedure (SOP) documentation
• Lead training initiatives for owned tasks for cross-training

Systems & Processes

• Netsuite: Netsuite Technical: Entries for Sales Order, Purchase Order, Transfer Orders, Customer acknowledgements, report creation and editing.
• Netsuite Process: Learn all workstreams involving Purchases Orders, Transfer Orders, and Sales Orders; understand chronological process and nuances for each 3rd party vendor.
• SIOP: Key contributor for weekly Demand/Supply Alignment Call, Monthly SIOP call.
• Demand Planning Consensus Calls: Provide key inputs for current month to aid in the decision making of forward-looking forecasts.
• EDI: Understand the purpose and use of EDI (Electronic Data Interchange) within Hu and processes - Need to be in the office?: Yes, any 3 days a week.

Need to be in the office? Yes, any 3 days a week. Travel: NA

Salary and Benefits

The base salary range for this position is $69,300 to $95,315; the exact salary depends on several factors such as experience, skills, education and location. In addition to base salary, this position is eligible for participation in a highly competitive bonus program with possibility for overachievement based on performance and company results.

In addition, Mondelez International offers the following benefits:

• health insurance
• wellness and family support programs
• life and disability insurance
• retirement savings plans
• paid leave programs
• education related programs
• paid holidays and vacation time

Some of these benefits have eligibility requirements. Many of these benefits are subsidized or fully paid for by the company. No Relocation support available

Business Unit Summary

Mondelēz International is the world's largest chocolate, biscuit and candy maker, and the second largest gum maker. Our North American and U.S. headquarters are in East Hanover, New Jersey, about 25 miles outside of New York City. We have Canadian offices in Toronto and Montreal. We have a strong North American manufacturing presence where we make our well-loved snacks like Oreo cookies, belVita breakfast biscuits, Trident gum and Cadbury chocolates. Our East Hanover location also houses our global research and development center for our consumer-favorite cookie and cracker brands.

USA: Mondelēz Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance. Canada: If you are applying to a position in Canada, accommodations for applicants with disabilities or other grounds protected by human rights legislation are available upon request for candidates taking part in all aspects of the employment selection process. For all internal and external applicants who require accommodation in the recruitment and selection process please contact 847-943-5460 for assistance/support.

Job Type

Regular Customer Collaboration (CLD) Customer Service & Logistics

Company Purpose

At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about. We have a rich portfolio of strong brands – both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast. Join us and Make It An Opportunity!