Sr Credit Coordinator

Morsco; United States; On-site; USD 59,457,000 - 89,114,000; Full time

Benefits offered by this job

Medical and Dental Insurance

Flexible Spending Accounts and Health

Company-paid Life Insurance

Short Term Disability

401(k) Plan

PTO and Holidays

Parental Leave

Vision Long-term Disability

Voluntary Life and AD&D Insurance

Corestream Benefits

Job summary

Reece USA is seeking a Credit Coordinator to manage accounts receivable collections, resolve past-due balances, and collaborate with regional leadership to protect financial interests.

The role emphasizes strong communication with customers and internal teams, lien/bond compliance, and relationship management across distribution channels in the United States.

Qualifications

• 5 years in collections, AR, or credit-related experience; construction/industry preferred.
• Excellent written and verbal communication skills.
• Strong organizational and time-management skills.
• Demonstrated customer service and problem-solving skills.
• Ability to communicate with customers, sales reps, branch personnel, and management.
• Proficiency with Microsoft Windows and Microsoft Office applications, including Excel.
• Ability to exercise sound judgment handling sensitive customer and financial matters.

Responsibilities

• Manage collection activities for an assigned AR portfolio, including follow-up on delinquent and past-due accounts.
• Create, negotiate, and approve customer payment plans within authority.
• Process and approve lien waivers per procedures and requirements.
• Monitor and comply with lien and bond laws for branches/territories.
• Identify and reconcile short payments, unapplied cash, and account discrepancies.
• Follow up on customer disputes and coordinate with leadership to resolve.
• Place delinquent accounts with third-party agencies and suggest legal action when appropriate.
• Maintain communication with leadership and sales teams on activity and risks.
• Communicate with customers to resolve balances while maintaining relationships.
• Visit customers and branches to address collection matters.
• Maintain documentation of collection activity and statuses.
• Perform other duties as assigned.

Skills

5+ years collections/AR/credit

Excellent communication

Organizational skills

Customer service

MS Office, Excel

Judgment in sensitive matters

Cross-functional communication

Tools

Microsoft Windows

Job description

Who We Are

Working at Reece & Fortiline means being part of a growing global company that brings our purpose and values to life every day. We celebrate our team members living our values and provide opportunities to build a long and remarkable career. We’re proud to support essential industries helping bring clean air and water to everyone. To learn more about our purpose and values, visit our career site at https://careers.reece.com/us/

Credit Coordinator Position Summary

The Credit Coordinator is responsible for managing collection activities for an assigned portfolio of customer accounts while supporting the overall credit and accounts receivable function. This position works closely with Regional and Branch leadership, sales teams, customers, collection agencies, and legal partners to resolve past-due balances, disputes, lien and bond matters, and other collection-related issues. The ideal candidate is organized, customer-focused, and comfortable balancing strong customer relationships with the need to protect the company’s financial interests. Experience in distribution, wholesale, manufacturing, or the construction industry is preferred.

Key Responsibilities

• Manage collection activities for an assigned accounts receivable portfolio, including follow-up on delinquent and past-due accounts.
• Create, negotiate, and approve customer payment plans within established authority levels.
• Process and approve lien waivers in accordance with company procedures and applicable requirements.
• Monitor and comply with applicable state and federal lien and bond laws for assigned branches and territories.
• Identify and reconcile short payments, unapplied cash, and other account discrepancies.
• Follow up on customer disputes in a timely manner and partner with Regional leadership, Branch management, and sales representatives to reach resolution.
• Facilitate the placement of delinquent accounts with third-party collection agencies and recommend legal action when appropriate.
• Maintain regular communication with Regional and Branch leadership and sales teams regarding collection activity, account status, disputes, and potential credit risks.
• Communicate professionally with customers to resolve outstanding balances while maintaining positive business relationships.
• Visit customers and branch locations as needed to address collection matters and strengthen working relationships.
• Maintain accurate documentation of collection activity, payment arrangements, disputes, and account status.
• Perform other duties and responsibilities as assigned.

Minimum Qualifications

• 5 years of collections, accounts receivable, or credit-related experience; experience in distribution, wholesale, manufacturing, or the construction industry is preferred.
• Excellent written and verbal communication skills.
• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Demonstrated customer service and problem-solving skills.
• Ability to communicate effectively with customers, sales representatives, branch personnel, and management.
• General proficiency with Microsoft Windows and Microsoft Office applications, including Excel.
• Ability to exercise sound judgment when handling sensitive customer and financial matters.

Preferred Qualifications

• Knowledge or experience within the construction industry.
• Familiarity with construction lien and bond requirements.
• Previous experience using an automated collections platform, such as GetPaid or an equivalent system.
• Understanding of accounts receivable, cash application, credit, and collections processes within a construction-related distribution environment.

Core Competencies

• Credit & Collections Management
• Customer Service
• Account Reconciliation
• Negotiation & Conflict Resolution
• Lien & Bond Administration
• Problem Solving
• Attention to Detail
• Written & Verbal Communication
• Organization & Prioritization
• Cross-Functional Collaboration

Physical and Mental Requirements

Attendance – Ability to maintain the scheduled days and hours, including onsite presence at the assigned location as specified.

Physical Capacities – Lift up to 25 pounds on occasion, sitting and standing for extended periods.

Operation of Office Equipment — Job requires operation of equipment common to office settings, including computers, copiers, and other office equipment, including Near Vision, Manual Dexterity, and working in proximity to equipment.

Oral Communication Skills – Speaking, Speech Clarity, and Speech Recognition.

Written Communication Skills – Writing, Reading and Written Comprehension, and Written Expression.

Mental Capacities – Achievement/Effort, Active Listening, Adaptability/Flexibility, Analytical Thinking, Attention to Detail, Category Flexibility, Concern for Others, Cooperation and Coordination, Critical Thinking, Deductive Reasoning, Dependability, Independence, Inductive Reasoning, Information Ordering, Initiative, Innovation, Maintenance of Relationships, Integrity, Oral Comprehension and Expression, Problem Sensitivity, Selective Attention, Self-Control, Service Orientation, Social Orientation, Social Perceptiveness, Stress Tolerance, Support, and Time Management.

Benefits

• Medical and Dental Insurance
• Flexible Spending Accounts and Health Savings Accounts
• Company-paid Life Insurance
• Short Term Disability
• 401(k) Plan
• Paid Time Off (PTO) - plus paid holidays
• Parental Leave
• Vision Long-term Disability
• Voluntary Life and AD&D Insurance
• Additional Voluntary Benefits through Corestream

Equal Opportunity and Compensation

We’re an equal opportunity employer and we welcome diversity and inclusion! Reece USA is an Equal Opportunity Employer— Employer Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, and any other status protected by law.

This disclosure is our good faith estimate and may be adjusted for the applicable geographic differential associated with the location, as well the actual duties assigned when the position may be filled. The range for this role considers a wide range of factors that are reviewed in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Reece USA, it is not typical for an individual to be hired at or near the top of the range for their role. Final compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: $20.75 - $31.10

In this role you may be eligible for additional contributions to your total rewards package like commission, profit sharing, or an annual bonus. Total Rewards components may be subject to written plan documents.

At Reece, we are dedicated to helping our customers build a stronger, safer, and more comfortable future. With over 100 years of customer-first focus, we empower our people to make an impact every day. Whether you’re helping our trade customers with essential products or supporting our network from the Dallas-based Support Center, you’ll be part of a team that thrives on innovation, collaboration, and a “get it done” attitude. Join us in improving lives through expert service, quality products, and a commitment to excellence across the plumbing, HVAC, Bath+Kitchen and waterworks industries.

Reece is an EEO/AA/Disability/Vets Employer.