Credit Account Manager

Morsco; Addison (TX); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical and Dental Insurance

401(k) Plan

Paid Time Off

Parental Leave

Vision

Long-term Disability

Life Insurance

Flexible Spending Accounts / Healths

Job summary

Reece & Fortiline is seeking a Credit Account Manager to manage the accounts receivable portfolio, assess credit and collection needs, and contact past-due customers to improve cash flow. This role involves reviewing credit limits, researching discrepancies, and coordinating with branches and sales teams.

Strong communication, problem-solving, and organizational skills are required, with experience in credit or collections in distribution/manufacturing a plus.

Qualifications

• Customer service mindset and strong communication are essential.
• Able to work independently and manage tasks with accuracy.
• Experience in collections or credit management in wholesale, distribution, or manufacturing helps.
• Proficiency with Windows, Microsoft Office, and Excel for daily work.

Responsibilities

• Analyze information from customers and credit services.
• Approve credit limits within authority for unsecured and cured risk.
• Monitor aging accounts and determine actions needed.
• Perform collection calls and manage lien/bond timelines.
• Reconcile short pays and disputed payments with branches and sales.
• Coordinate with collection agencies and initiate legal action when needed.
• Communicate with regional/branch teams and sales personnel on collection matters.
• Visit customers and branches as required.

Skills

Customer service mindset

Excellent communication

Goal oriented

Organizational skills

Independence

Problem solving

Tools

Windows

Office

Excel

Job description

Who We Are Working at Reece & Fortiline means being part of a growing global company that brings our purpose and values to life every day. We celebrate our team members living our values and provide opportunities to build a long and remarkable career. We’re proud to support essential industries helping bring clean air and water to everyone. To learn more about our purpose and values, visit our career site at https://careers.reece.com/us/

The Credit Account Manager is responsible for assisting the overall accounts receivable portfolio assigned to them as it relates to credit, collection and communication needs. This includes contacting past due customers for payment, monitoring lien/bond expiration timelines and filing claims as required, researching and resolving all customer/branch inquiries/payment discrepancies, reviewing/approving customer credit limits for new and existing customers and maintaining a regular communication cadence with branch teams.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Analyze information received from customers and various credit services
• Approve credit limits within assigned authority, both unsecured and cured risk
• Follow closely the course of aging accounts and determine action needed
• Perform collection calls for accounts
• Process lien waivers
• Review lien / bond filing dates to ensure collectability of AR portfolio
• Follow all required state/federal lien and bond laws for branches assigned
• Reconcile short pays and Unapplied Cash on branch accounts
• Follow up on disputes timely and work with Regional/Branch and sale man to resolve
• Facilitate placement of accounts with collection agencies and recommend legal action when necessary
• Communicate regularly with Regional / Branch and salesman regarding collection matters
• Perform other duties as assigned
• Visit customers and branches as needed

BASIC QUALIFICATIONS IN EXPERIENCE

• Prior collection or credit experience in a similar industry - distribution, wholesale, manufacturing, construction etc.

MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES

• A customer service mindset
• Excellent communication skills both oral and written
• Goal/results oriented
• Strong organizational and interpersonal skills
• Ability to work independently on assigned tasks
• General computer skills (Windows, Office, Excel)
• Ability to problem solve and use good judgment on decisions
• Ability to work as part of a team

PHYSICAL AND MENTAL REQUIREMENTS

• Attendance – Ability to maintain the scheduled days and hours, including onsite presence at the assigned location as specified.
• Physical Capacities – Lift up to 25 pounds on occasion, sitting and standing for extended periods.
• Operation of Office Equipment — Job requires operation of equipment common to office settings, including computers, copiers, and other office equipment, including Near Vision, Manual Dexterity, and working in proximity to equipment.
• Oral Communication Skills – Speaking, Speech Clarity, and Speech Recognition.
• Written Communication Skills – Writing, Reading and Written Comprehension, and Written Expression.
• Mental Capacities – Achievement/Effort, Active Listening, Adaptability/Flexibility, Analytical Thinking, Attention to Detail, Category Flexibility, Concern for Others, Cooperation and Coordination, Critical Thinking, Deductive Reasoning, Dependability, Independence, Inductive Reasoning, Information Ordering, Initiative, Innovation, Maintenance of Relationships, Integrity, Oral Comprehension and Expression, Problem Sensitivity, Selective Attention, Self-Control, Service Orientation, Social Orientation, Social Perceptiveness, Stress Tolerance, Support, and Time Management.

We’re also dedicated to supporting our most valuable asset, our associates! One of the ways we do this is by offering a variety of high-quality benefits for our associates and their families.

All full-time associates are eligible for the following benefits:

• Medical and Dental Insurance
• Flexible Spending Accounts and Health Savings Accounts
• Company-paid Life Insurance
• Short Term Disability
• 401(k) Plan
• Paid Time Off (PTO) - plus paid holidays
• Parental Leave
• Vision
• Long-term Disability
• Voluntary Life and AD&D Insurance
• Additional Voluntary Benefits through Corestream

We're an equal opportunity employer and we welcome diversity and inclusion!

Reece USA is an Equal Opportunity Employer— Employer Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, and any other status protected by law.

Reece is an EEO/AA/Disability/Vets Employer.

At Reece, we are dedicated to helping our customers build a stronger, safer, and more comfortable future. With over 100 years of customer-first focus, we empower our people to make an impact every day. Whether you’re helping our trade customers with essential products or supporting our network from the Dallas-based Support Center, you’ll be part of a team that thrives on innovation, collaboration, and a “get it done” attitude. Join us in improving lives through expert service, quality products, and a commitment to excellence across the plumbing, HVAC, Bath+Kitchen and waterworks industries.