Sr. Counter Parts Sales Lead

FleetPride, Inc.; Mitchell (SD); On-site; USD 30,000 - 45,000; Full time

Job summary

FleetPride, Inc. is seeking a counter parts sales associate to assist customers by phone or in person, locating and pricing heavy-duty parts, and ensuring accurate order processing.

The role requires strong service orientation, good communication, and at least 2 years of sales experience in the heavy-duty sector. Proficiency with Windows-based tools is expected, and training will be provided to new staff.

Qualifications

• High school diploma or equivalent is required.
• 2+ years in sales, preferably selling heavy‑duty automotive parts.
• Proficiency with standard office software and ability to learn company systems.

Responsibilities

• Help determine and obtain heavy duty parts for customers by phone or in person.
• Locate and obtain ordered parts from central warehouse or branch.
• Determine sales price for customers according to company procedures.
• Handle warranty or defective parts per policy.
• Train new counter parts sales representatives on procedures and selling methods.

Skills

Service orientation

Communication

Active Listening

Windows XP proficiency

Education

High School Diploma or GED

Tools

Excel

Word

Outlook

Windows XP

Job description

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business!

To service customers by phone or in person through sales of heavy duty parts in accordance with identified customer needs and availability of parts in order to make a profit for FleetPride. Train new employees on counter parts sales procedures.

• DUTIES & RESPONSIBILITIES
• Help determine and obtain heavy duty parts for customers as requested by phone or in person. Suggest sale of related parts for full service.
• Locate and obtain ordered part for customer from central warehouse or branch.
• Determine sales price for customers for each sale in accordance with company procedure.
• Handle warranty or defective parts for customers in accordance with company procedure.
• Write up approved charge sale in accordance with company procedure
• Special order parts on an emergency basis when necessary and appropriate.
• Process approved credits for customer when merchandise is returned.
• Maintain confidentiality of pricing lists and structures as required by company procedure.
• Answer customers’ questions about products, prices, availability, and product features.
• Provide customers with current product catalogs.
• Utilize non-selling, non-servicing time by studying catalogs, reviewing price sheets, bulletins, changes, additions, and deletions.
• Ensure that counter parts area is clean and in order. Ensure that display areas encourage sales.
• Close out all invoices at the end of the day and deposit earnings.
• Train new counter parts sales representatives on the proper procedures, selling methods and company policies. Follow-up to ensure results are achieved and provide ongoing training.

EDUCATION & SKILLS

Education:

Ø High School Diploma (or GED or High School Equivalence Certificate

Skills

• Intermediate to advanced knowledge level of Windows XP (excel, word and outlook)

Ø Service orientation: Actively looking for ways to help people.

Ø Communicating: Conveying information to others in an effective manner.

Ø Active Listening: Giving full attention to what other people are communicating; taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times.

EXPERIENCE

• Minimum of 2 years experience in sales; sales of heavy-duty automotive parts preferred.

FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.