Sr. Counter Parts Sales Lead

FleetPride, Inc.; North Carolina; On-site; USD 31,000 - 52,000; Full time

Job summary

FleetPride, the largest after-market distributor of heavy-duty truck and trailer parts in the U.S., is seeking a counter parts sales associate. You will assist customers by phone or in person, help locate parts, price orders, and handle returns or warranty issues, contributing to profitable sales at FleetPride locations.

Minimum 2 years of sales experience in heavy-duty parts is preferred; strong service orientation and communication skills are essential to provide excellent customer service and

Qualifications

• Minimum 2 years experience in sales; heavy-duty automotive parts preferred.
• Service orientation: actively look for ways to help customers.
• Excellent verbal and written communication; active listening.

Responsibilities

• Help determine and obtain heavy duty parts for customers by phone or in person.
• Suggest sale of related parts for full service.
• Locate and obtain ordered parts from central warehouse or branch.
• Determine sales price for customers according to company procedure.
• Handle warranty or defective parts per company policy.
• Process credits for returned merchandise and close invoices daily.
• Provide customers with current product catalogs and product features.
• Maintain a clean and organized counter parts area to encourage sales.

Education

High School Diploma / GED / High School Equivalence Certificate

Job description

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business!

To service customers by phone or in person through sales of heavy duty parts in accordance with identified customer needs and availability of parts in order to make a profit for FleetPride.

Train new employees on counter parts sales procedures.

DUTIES & RESPONSIBILITIES

• Help determine and obtain heavy duty parts for customers as requested by phone or in person.
• Suggest sale of related parts for full service.
• Locate and obtain ordered part for customer from central warehouse or branch.
• Determine sales price for customers for each sale in accordance with company procedure.
• Handle warranty or defective parts for customers in accordance with company procedure.
• Write up approved charge sale in accordance with company procedure Special order parts on an emergency basis when necessary and appropriate.
• Process approved credits for customer when merchandise is returned.
• Maintain confidentiality of pricing lists and structures as required by company procedure.
• Answer customers’ questions about products, prices, availability, and product features.
• Provide customers with current product catalogs.
• Utilize non-selling, non-servicing time by studying catalogs, reviewing price sheets, bulletins, changes, additions, and deletions.
• Ensure that counter parts area is clean and in order.
• Ensure that display areas encourage sales.
• Close out all invoices at the end of the day and deposit earnings.
• Train new counter parts sales representatives on the proper procedures, selling methods and company policies.
• Follow-up to ensure results are achieved and provide ongoing training.

EDUCATION & SKILLS

• Ø High School Diploma (or GED or High School Equivalence Certificate Skills Intermediate to advanced knowledge level of Windows XP (excel, word and outlook)
• Ø Service orientation: Actively looking for ways to help people.
• Ø Communicating: Conveying information to others in an effective manner.
• Ø Active Listening: Giving full attention to what other people are communicating; taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times.

EXPERIENCE

Minimum of 2 years experience in sales; sales of heavy-duty automotive parts preferred. undefined

FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Headquartered in Irving, TX, FleetPride is the nation’s largest distributor of heavy duty parts and service in the independent heavy duty aftermarket.

FleetPride’s sophisticated network of over 450 locations, more than 110 service centers, and six distribution centers ensures customers get the parts and services they need, when and where they need them.

We also offer heavy duty expertise with some of the best and brightest people in the industry.

FleetPride offers career opportunities for self-motivated professionals and now boasts more than 5,500 experts who are empowered and driven to create tailored solutions and solve problems for each customer’s unique needs.