Counter Parts Sales Representative

FleetPride; Fontana (CA); On-site; USD 28,000 - 34,000; Full time

Job summary

FleetPride, the leading after-market distributor of heavy-duty truck and trailer parts, seeks a customer-focused sales associate in Fontana, CA. You will help customers by phone or in person, identify parts needs, and ensure accurate pricing and availability to drive profit.

You will locate parts from central warehouses or branches, process orders, and handle returns or credits while maintaining clean displays and following company procedures.

Qualifications

• High School Diploma or GED required.
• Basic computer skills including Excel, Word, and Outlook.
• Excellent listening and communication abilities.
• Strong time management and organizational skills.
• Customer-focused with persuasive selling skills.

Responsibilities

• Assist customers by phone or in person to identify parts and solutions.
• Locate and obtain ordered parts from warehouse or branch.
• Quote prices according to company policy.
• Handle warranty or defective parts per procedure.
• Process approved credits for returns.
• Keep display areas neat and merchandise visible to drive sales.
• Answer questions about products, prices and availability.

Skills

Active Listening

Communicating

Time management

Persuasion

Service orientation

Education

High School Diploma (or GED)

Tools

Windows XP (Excel/Word/Outlook)

Job description

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry

Provide service to customers by phone or in person through sales of heavy-duty parts in accordance with identified customer needs and availability of parts in order to make a profit for FleetPride.

DUTIES & RESPONSIBILITIES

• Help determine and obtain heavy duty parts for customers as requested by phone or in person. Suggest sale of related parts for full service.
• Locate and obtain ordered part for customer from central warehouse or branch.
• Determine sales price for customers for each sale in accordance with company procedure.
• Handle warranty or defective parts for customers in accordance with company procedure.
• Write up approved charge sale in accordance with company procedure
• Special order parts on an emergency basis when necessary and appropriate.
• Process approved credits for customer when merchandise is returned.
• Maintain confidentiality of pricing lists and structures as required by company procedure.
• Answer customers’ questions about products, prices, availability, and product features.
• Provide customers with current product catalogs.
• Utilize non-selling, non-servicing time by studying catalogs, reviewing price sheets, bulletins, changes, additions, and deletions.
• Ensure that counter parts area is clean and in order. Ensure that display areas encourage sales.

EDUCATION AND SKILLS

• High School Diploma (or GED or High School Equivalence Certificate
• Intermediate knowledge level of Windows XP (excel, word and outlook)
• Active Listening: Giving full attention to what other people are communicating; taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times.
• Communicating: Conveying information to others in an effective manner.
• Time management: Managing one’s time and the time of others.
• Persuasion: Persuading others to change their minds or behavior.
• Service orientation: Actively looking for ways to help people.

EXPERIENCE

• Minimum of 2 years’ experience in sales; sales of heavy-duty automotive parts preferred.

WORKING CONDITIONS

WORK ENVIRONMENT

• Inside/Outside Conditions, Varied Temperature Changes, Minimal Chemical Hazards, Vibration, Dust, Vehicle Noise

PHYSICAL DEMANDS AND EQUIPMENT

• The information to follow identifies the average physical demands for the job role. This form is included with the job description to inform the necessary physical requirements for the Job. This is general guidance; site specific physical demands could be different: Lifting up to 50 pounds, squatting, bending, climbing ladders/stairs, reaching above/below shoulders, walking, twisting, sitting, standing, carrying up to 50 pounds.

The salary range for this position is $20.00 – $25.00 per (hour/year), depending on experience, skills, and qualifications.

FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.