Sr Correspondence Systems Analyst

Pacific Asset Management, LLC; Newport Beach (CA); On-site; USD 113,000 - 139,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

401k match

Job summary

Pacific Life Insurance Company in Newport Beach, CA is seeking a Sr Correspondence Systems Analyst to support customer communications for annuity sales on CCM platforms. You will work with a fifteen-person CMD Tech Communications team to translate requirements into system-ready logic and formatting specs, ensuring compliant, timely correspondence across print, online, and email.

The role emphasizes cross-functional collaboration with IT, Compliance, Product, and Operations in an agile/hybrid

Qualifications

• 3+ years of systems analysis or business analysis experience supporting correspondence or document generation platforms.
• Ability to translate business requirements into system-ready specifications for automated document generation.
• Experience working with cross-functional teams (IT, Compliance, Product, Operations).
• Comfortable working in agile or hybrid delivery models.
• Familiarity with digital and print delivery channels and third-party print vendors.

Responsibilities

• Accelerates new product delivery by supporting the development of customer correspondence that aligns with business and regulatory requirements.
• Improves customer experience through accurate, timely, and consistent communication delivered via print, online and email.
• Bridges business and technical teams by translating requirements into system-ready logic, rules, and formatting specs for correspondence output.
• Drives cross-platform alignment by collaborating with product, operations, and IT teams to ensure end-to-end coverage of customer communication management.
• Supports compliance and branding by ensuring all correspondence aligns with regulatory requirements and brand standards.
• Leverages insurance industry/technology experience and analytical skills to identify and communicate requirements.

Job description

Job Description: Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead - our policyholders count on us to be there when it matters most. It's a big ask, but it's one that we have the power to deliver when we work together. We collaborate and innovate - pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it's the right thing to do. Pacific Life is more than a job, it's a career with purpose. It's a career where you have the support, balance, and resources to make a positive impact on the future - including your own. We are actively seeking a talented Sr Correspondence Systems Analyst to join our CMD Tech Communications team supporting the Consumer Markets Division in Newport Beach, CA. As a Sr Correspondence Systems Analyst, you will play an important role in Pacific Life's growth and long-term success by supporting customer communications for annuity product sales on our Customer Communications Management (CCM) platforms. You will fill a new role on the CMD Tech Communications team, consisting of fifteen people. Your colleagues on the team include analysts, developers, and QA, and you will work closely with technologists across the organization and business partners such as key account managers.

How you'll help move us forward:

• Accelerates new product delivery by supporting the development of customer correspondence that aligns with business and regulatory requirements
• Improves customer experience through accurate, timely, and consistent communication delivered via preferred channels (print, online and email)
• Bridges business and technical teams by translating requirements into system-ready logic, rules, and formatting specs for correspondence output
• Drives cross-platform alignment by collaborating with product, operations, and IT teams to ensure end-to-end coverage of customer communication management
• Supports compliance and branding by ensuring all correspondence aligns with regulatory requirements and brand standards
• Leverage your insurance industry/technology experience and analytical skills to identify and communicate requirements

The experience you will bring:

• 3+ years of systems analysis or business analysis experience supporting correspondence or document generation platforms
• Ability to translate business requirements into system-ready specifications for automated document generation
• Experience working with cross-functional teams (IT, Compliance, Product, Operations)
• Comfortable working in agile or hybrid delivery models
• Familiarity with digital and print delivery channels and third-party print vendors

What makes you stand out:

• Experience with end-to-end correspondence lifecycle, including development, testing, deployment, and post-implementation support
• Excellent communication and facilitation skills for working cross-functionally with product managers, compliance, IT and operations
• Demonstrated ability to form meaningful partnerships (internal/external) at all organizational levels resulting in practical solutions to complex problems
• Excellent problem solving, root cause analysis, critical and strategic thinking skills

Base Pay Range:

The base pay range noted represents the company's good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay. $113,490.00 - $138,710.00

Your Benefits Start Day 1

Your wellbeing is important to Pacific Life, and we're committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we've got you covered. Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off Paid Parental Leave as well as an Adoption Assistance Program Competitive 401k savings plan with company match and an additional contribution regardless of participation

You Can Be Who You Are

We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential.

What's life like at Pacific Life?

Visit Instagram.com/lifeatpacificlife

EEO Statement:

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.

Pacific Life is more than a job - it's a career with purpose. For nearly 160 years, we've helped people protect their financial futures through strength, stability, and innovation. Join us to make a meaningful impact and build a career where you can thrive. Learn more. Pacific Life's success is driven by our people. We create, embrace and sustain an inclusive workplace where all employees are respected and supported throughout their career. Our values inspire and direct our actions shaping the vibrant culture we proudly uphold. Learn more.