Sr Correspondence Systems Analyst

pacificlife; Newport Beach (CA); On-site; USD 113,000 - 139,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Wellbeing Reimbursement Account

Paid Time Off

Holiday Schedule

Parental Leave

Adoption Assistance

401k match

Job summary

Pacific Life is seeking a Sr Correspondence Systems Analyst to join the CMD Tech Communications team in Newport Beach, CA. You will support customer communications for annuity product sales on CCM platforms, bridging business and technical teams to deliver compliant and timely correspondence.

You will work with analysts, developers, QA, and business partners to align requirements with regulatory and brand standards while improving customer experience across print, online, and email channels.

Qualifications

• 3+ years of systems analysis or business analysis experience supporting correspondence or document generation.
• Ability to translate business requirements into system-ready specifications for automated document generation.
• Experience working with cross-functional IT, Compliance, Product and Operations teams.

Responsibilities

• Translate requirements into system-ready logic, rules, and formatting specs for correspondence output.
• Support development of customer correspondence aligned with business and regulatory requirements.
• Collaborate with product, operations, and IT teams to ensure end-to-end CCM coverage.
• Assist in ensuring compliance and brand standards across communications.

Skills

Systems analysis

Business analysis

Document generation

Agile delivery

Job description

Job Description:

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead - our policyholders count on us to be there when it matters most. It's a big ask, but it's one that we have the power to deliver when we work together. We collaborate and innovate - pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it's the right thing to do. Pacific Life is more than a job, it's a career with purpose. It's a career where you have the support, balance, and resources to make a positive impact on the future - including your own.

We are actively seeking a talented Sr Correspondence Systems Analyst to join our CMD Tech Communications team supporting the Consumer Markets Division in Newport Beach, CA.

As a Sr Correspondence Systems Analyst, you will play an important role in Pacific Life's growth and long-term success by supporting customer communications for annuity product sales on our Customer Communications Management (CCM) platforms. You will fill a new role on the CMD Tech Communications team, consisting of fifteen people. Your colleagues on the team include analysts, developers, and QA, and you will work closely with technologists across the organization and business partners such as key account managers.

How you'll help move us forward:

• Accelerates new product delivery by supporting the development of customer correspondence that aligns with business and regulatory requirements
• Improves customer experience through accurate, timely, and consistent communication delivered via preferred channels (print, online and email)
• Bridges business and technical teams by translating requirements into system-ready logic, rules, and formatting specs for correspondence output
• Drives cross-platform alignment by collaborating with product, operations, and IT teams to ensure end-to-end coverage of customer communication management
• Supports compliance and branding by ensuring all correspondence aligns with regulatory requirements and brand standards
• Leverage your insurance industry/technology experience and analytical skills to identify and communicate requirements

The experience you will bring:

• 3+ years of systems analysis or business analysis experience supporting correspondence or document generation platforms
• Ability to translate business requirements into system-ready specifications for automated document generation
• Experience working with cross-functional teams (IT, Compliance, Product, Operations)
• Comfortable working in agile or hybrid delivery models
• Familiarity with digital and print delivery channels and third-party print vendors

What makes you stand out:

• Experience with end-to-end correspondence lifecycle, including development, testing, deployment, and post-implementation support
• Excellent communication and facilitation skills for working cross-functionally with product managers, compliance, IT and operations
• Demonstrated ability to form meaningful partnerships (internal/external) at all organizational levels resulting in practical solutions to complex problems
• Excellent problem solving, root cause analysis, critical and strategic thinking skills

#LI-TB1

Base Pay Range:

$113,490.00 - $138,710.00

Your Benefits Start Day 1:

Your wellbeing is important to Pacific Life, and we're committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we've got you covered.

• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
• Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
• Paid Parental Leave as well as an Adoption Assistance Program
• Competitive 401k savings plan with company match and an additional contribution regardless of participation

You Can Be Who You Are

We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential.

What's life like at Pacific Life? Visit Instagram.com/lifeatpacificlife

EEO Statement:

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an ac