Sr. Coordinator, Advising and Academic Operations

Harvard University; Cambridge (MA); Hybrid; USD 70,000 - 74,000; Full time

Benefits offered by this job

Generous paid time off

Medical, dental, and vision insurance

Retirement plans with university  con·

Tuition assistance/reimbursement

Commuter benefits

Campus perks

Job summary

Harvard University’s Harvard Graduate School of Education (HGSE) seeks a Sr. Coordinator, Advising and Academic Operations to support the academic, professional, and personal success of ~900 HGSE master’s students in the residential Ed.M program.

This on‑campus role collaborates across a high‑performing team to promote student success. The position requires close coordination with faculty, staff, and students, contributing to program design, enrollment, and communications while maintaining

Qualifications

• 3+ years of related experience.
• Bachelor's degree highly desired.
• Excellent verbal and written communication skills.
• Strong organizational and project management skills.
• Ability to develop strong authentic relationships.
• Demonstrated ability to navigate situations requiring diplomacy and tact.
• Flexibility, adaptability, and versatility.

Responsibilities

• Design program-specific curricular, programmatic, and policy information for Faculty to inform advising work.
• Support advisor matching, assignment, communication, and tracking processes; develop surveys and review feedback.
• Provide program resources and information to students; triage and answer questions during onboarding.
• Schedule webinars, draft invitations, and attend program/concentration info sessions.
• Organize and maintain program and concentration files, resources, and documents.
• Support faculty Co-Chairs in developing program requirements and updating course lists.

Skills

3+ years experience

Excellent communication

Organizational skills

Relationship building

Diplomacy and tact

Flexibility

Education

Bachelor's degree

Job description

Company Description

By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.

Why join the Harvard Graduate School of Education?

The Harvard Graduate School of Education (HGSE) is a diverse community of learners, teachers, and employees who are passionate about changing the world through education and striving for maximum impact in the field of education.

Many choose to work at the Harvard Graduate School of Education because they believe in our mission and are excited by our vision for the future. We have a reputation as a great place to work, for our excellent leadership, and we are a strong community that values diversity. For more information about HGSE, its programs, research, and faculty, please visit: www.gse.harvard.edu.

Job Description

Job Summary: Reporting to the Associate Director, the Sr. Coordinator, Advising and Academic Operations is part of high functioning team responsible for the academic, professional, and personal success of approximately 900 HGSE (Harvard Graduate School of Education) master’s students. This role works collaboratively across the team to support the advising and academic progress for the residential Ed.M program. The Coordinator is part of a cohesive and collaborative team that contributes to the design and implementation of the elements of a 21st century model designed to promote student success in higher education, providing an exceptional learning experience for all HGSE master’s students. This position requires an on‑campus presence most days.

Job-Specific Responsibilities

Specific responsibilities may include, but are not limited to:

• With support from Assistant/Associate Directors, design Program-specific curricular, programmatic, and policy information for Faculty to inform their advising work with students.
• Coordinate with the Assistant/Associate Directors to support advisor matching, assignment, communication, and tracking processes, including entering information into my.harvard. Develop surveys and review feedback to understand advising processes and evaluate needed changes/enhancements.
• Provide program/concentration resources and information to students as requested. Help answer current and prospective student questions, triaging and escalating when necessary. Serve as a contact for prospective and incoming students during student onboarding.
• Support advising activities including scheduling webinars, drafting invitations, and attending program or concentration tabling info sessions.
• Organize, track, and maintain program and concentration files, resources, and documents.
• In concert with the Assistant/Associate Director’s, support the faculty Co-Chairs in the continued development and implementation of program requirements, curriculum, as needed. Oversee the course distribution updating process each year for program and/or concentration course lists.
• Support the concentration declaration and enrollment process, tracking declaration enrollment, and answering student questions related to concentration declaration.
• Contribute to the management of the petition process including making recommendations related to the course distribution list. As requested, collaborate with the faculty co-chairs to build/revise course distribution list.
• Create and update relevant program and concentration websites including EdM Support webpage, program canvas pages, admitted student website, onboarding site, and others, as needed.
• Track, process and monitor all hiring paperwork for independent contractors, and external facilitators, when needed.
• Support the student conference fund including the application process, communicating with students, and processing financial awards.
• Provide support and tracking for the program admissions process, including the file reading process and entering admissions decisions and supporting recruitment and yield activities, including working with co-chairs to update messaging for newly admitted students.
• Serve as a member of a program admissions committee including reading and evaluating admissions applications.
• Draft, update, and disseminate communications as requested.
• Identify and communicate any academic progress student issues or concerns to the Program Assistant/Associate Director.
• Track and monitor student completion of program and concentration requirements and elevate to ADs as needed.
• Collaborate with the Registrar's Office to ensure the accuracy of the academic advising reports and commencement materials.
• Manage invoice processing, supply ordering, and budget tracking and reconciliation.
• Contribute to residential master’s program initiatives as needed.
• Provide coverage for other team members and surge capacity as needed.

Qualifications

Basic Qualifications:

• 3+ years of related experience.
• Ability to work nights and weekends to support programming/department is occasionallyrequired.
• Candidates should submit a cover letter and resume as a single PDF document. Any applicant wishing to be considered for this position should indicate that they meet all of the basic requirements in either the cover letter or resume.

Additional Qualifications and Skills

• Bachelor's degree highly desired
• Exceptional attention to detail and accurate
• Strong organizational and project management skills
• Excellent verbal and written communication skills
• Ability to develop strong authentic relationships
• Demonstrated ability to navigate situations requiring diplomacy and tact
• Flexibility, adaptability, and versatility

Additional Information

• Standard Hours/Schedule: 35 hours per week
• Compensation Range/Rate (including Shift Differential if applicable): $70,000 - $74,000commensurate with experience
• Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position
• Pre-Employment Screening: Identity

Work Format Details

This position has been determined by school or unit leaders that some of the duties and responsibilities can be effectively performed at a non-Harvard location. The work schedule and location will be set by the department at its discretion and based upon operational needs. When not working at a Harvard or Harvard-designated location, employees in hybrid positions must work in a Harvard registered state in compliance with the University’s Policy on Employment Outside of Massachusetts. Additional details will be discussed during the interview process. Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

Salary Grade and Ranges

This position is salary grade level 055. Please visit Harvard's Salary Ranges to view the corresponding salary range and related information.

Benefits

Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:

• Generous paid time off including parental leave
• Medical, dental, and vision health insurance coverage starting on day one
• Retirement plans with university contributions
• Wellbeing and mental health resources
• Support for families and caregivers
• Professional development opportunities including tuition assistance and reimbursement
• Commuter benefits, discounts and campus perks

Learn more about these and additional benefits on our Benefits & Wellbeing Page.

EEO/Non-Discrimination Commitment Statement

Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.

Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's non-discrimination policy. Harvard's equal employment opportunity policy and non-discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination.