Sr Contracts Manager

Servicenow; Austin (TX); Remote; USD 100,000 - 125,000; Full time

Job summary

An established industry player is seeking a skilled legal professional to drive sales growth and enhance customer satisfaction. In this dynamic role, you'll collaborate cross-functionally to bring innovative products to market, ensuring all legal terms and processes are in place for success. With a strong focus on detail and a commitment to excellence, you'll support our Contracts team and Account Sales Teams in navigating complex deal cycles. This is a fantastic opportunity to join a forward-thinking company that values inclusivity and diverse backgrounds, making a meaningful impact in the tech landscape.

Qualifications

• 8+ years in contracts or commercial legal roles; software/SaaS experience preferred.
• Strong understanding of technology product lifecycle and sales processes.

Responsibilities

• Enable sales growth and customer satisfaction by aligning operational policies.
• Support Account Sales Teams in complex GenAI deal cycles.

Skills

Verbal communication

Written communication

Business acumen

Detail-oriented

Program management

Education

BS in Legal Studies

MS in Legal Studies

MBA in Business Administration

Job description

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

• Enable sales growth, customer satisfaction, service and product capabilities by guiding our internal organizations in aligning our operational policies, commercial contract terms, and industry and regulatory trajectories.
• Work cross-functionally and across Legal to bring innovative products and programs to market by ensuring that we have the appropriate agreements, internal policies and processes in-place to drive adoption at scale.
• Assist our Contracts team in responding to GenAI deal questions by creating playbooks, reference materials plus on-going enablement for our Commercial attorneys.
• Support Account Sales Teams, and Commercial Legal in complex Now Assist GenAI deal cycles.
• Ensure the correct legal terms and contracting processes are in-place, enabling our account teams to sell using those terms.

Qualifications

To be successful in this role you have:

• 8+ years of experience in a contracts or commercial legal roles; software/SaaS experience is an advantage.
• BS/MS in Legal Studies; MBA Business Administration, or related fields.
• Strong understanding of the technology product lifecycle, including NPI, GTM, and Sales processes.
• Ability to read, interpret, and draft business terms and conditions.
• Strong business acumen with excellent verbal and written communication skills.
• Adept at business partnering and working with cross functional teams.
• Detail-oriented, and self-motivated, able to multi-task and work under pressure.
• Dependable with deliverables and deadlines, program management experience a plus.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work.Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.