Sr Content Designer

HTC Global Services, Inc.; Orlando, Northern (FL, KY); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Hybrid work model

Career development opportunities

Wellness programs

Group health benefits

Job summary

HTC Global Services seeks a senior Content Designer to shape strategy, structure, and experiences of content across a portfolio of digital products. The role straddles UX, content strategy, information architecture, and product design to create scalable content ecosystems.

The position emphasizes collaboration with Product Designers, Copywriters, and UX teams, leveraging qualitative and quantitative research to inform recommendations and governance.

Qualifications

• Significant experience in Content Design, UX Content, Content Strategy, Information Architecture, or a related field.
• Strong experience designing and structuring content for digital products and experiences.
• Demonstrated expertise in Information Architecture, taxonomy, categorization, and content organization.
• Ability to think strategically while also contributing to detailed product and content design work.
• Strong understanding of UX principles and how content influences the overall user experience.
• Experience partnering with Product Designers, UX teams, Copywriters, Product Managers, and other cross-functional stakeholders.
• Strong analytical skills and the ability to use data and research to support design decisions.
• Experience working with complex content systems, repositories, platforms, or organizational processes.
• Ability to quickly understand complex environments and become a subject matter expert in the systems and processes supporting a product ecosystem.
• Experience creating wireframes or other artifacts that communicate content and experience concepts.
• Strong presentation and communication skills, with the ability to make complex ideas easy to understand.
• Ability to develop compelling recommendations and gain alignment from stakeholders, including senior leadership.
• Comfortable working through ambiguity and adapting to evolving priorities.

Responsibilities

• Lead content design strategy across multiple digital products and initiatives, ensuring content supports both user needs and business objectives.
• Define how content is structured, organized, categorized, and presented across products and platforms.
• Create and maintain information architectures, taxonomies, content models, and supporting documentation.
• Partner with Product Designers and other UX disciplines to incorporate content into end-to-end product experiences.
• Use qualitative and quantitative research, analytics, product insights, and industry trends to inform content recommendations.
• Evaluate complex content ecosystems and identify opportunities to improve how information is organized and experienced.
• Work closely with Copywriters and other content partners to establish clear, consistent, and purposeful experiences.
• Help develop content governance practices that support consistency and scalability across products.
• Identify content design opportunities and translate those opportunities into actionable recommendations.
• Estimate content design effort and contribute to project planning, budgets, and timelines.
• Communicate complex content and UX concepts clearly and compellingly to stakeholders at varying levels of the organization.
• Present recommendations and strategic ideas to senior stakeholders and leadership teams.
• Stay current on emerging technologies and evolving digital experiences, considering their impact on users, content, and measurable business outcomes.
• Contribute to the growth of the Content Design discipline through mentorship, knowledge sharing, and strategic leadership.

Skills

Content Design

UX Content

Content Strategy

Information Architecture

Cross-functional collaboration

Analytical skills

Wireframes

Presentation skills

Job description

Location: Florida () | Employment Type: Full Time - 40 hours per week | Job Level: T3 | Work Preference: Hybrid | Job Code: 245046

Job Description:

Shape the strategy, structure, and experience of content across a complex portfolio of digital products. This opportunity is well suited for a senior-level Content Designer who enjoys solving challenging problems at the intersection of UX, content strategy, information architecture, and product design.

The role focuses on bringing clarity to complex content ecosystems, establishing scalable structures and taxonomies, and using research and data to make informed content decisions. You will also contribute to the growth of the Content Design practice through strategic thinking, collaboration, mentorship, knowledge sharing, and design leadership.

Success in this role requires the ability to think beyond individual words or screens and understand how content, structure, user behavior, and business objectives come together to create effective digital experiences.

What You'll Do / Key Responsibilities

Lead content design strategy across multiple digital products and initiatives, ensuring content supports both user needs and business objectives.

Define how content is structured, organized, categorized, and presented across products and platforms.

Create and maintain information architectures, taxonomies, content models, and supporting documentation.

Partner with Product Designers and other UX disciplines to incorporate content into end-to-end product experiences.

Use qualitative and quantitative research, analytics, product insights, and industry trends to inform content recommendations.

Evaluate complex content ecosystems and identify opportunities to improve how information is organized and experienced.

Work closely with Copywriters and other content partners to establish clear, consistent, and purposeful experiences.

Help develop content governance practices that support consistency and scalability across products.

Identify content design opportunities and translate those opportunities into actionable recommendations.

Estimate content design effort and contribute to project planning, budgets, and timelines.

Communicate complex content and UX concepts clearly and compellingly to stakeholders at varying levels of the organization.

Present recommendations and strategic ideas to senior stakeholders and leadership teams.

Stay current on emerging technologies and evolving digital experiences, considering their impact on users, content, and measurable business outcomes.

Contribute to the growth of the Content Design discipline through mentorship, knowledge sharing, and strategic leadership.

Required Qualifications

Significant experience in Content Design, UX Content, Content Strategy, Information Architecture, or a related field.

Strong experience designing and structuring content for digital products and experiences.

Demonstrated expertise in Information Architecture, taxonomy, categorization, and content organization.

Ability to think strategically while also contributing to detailed product and content design work.

Strong understanding of UX principles and how content influences the overall user experience.

Experience partnering with Product Designers, UX teams, Copywriters, Product Managers, and other cross-functional stakeholders.

Strong analytical skills and the ability to use data and research to support design decisions.

Experience working with complex content systems, repositories, platforms, or organizational processes.

Ability to quickly understand complex environments and become a subject matter expert in the systems and processes supporting a product ecosystem.

Experience creating wireframes or other artifacts that communicate content and experience concepts.

Strong presentation and communication skills, with the ability to make complex ideas easy to understand.

Ability to develop compelling recommendations and gain alignment from stakeholders, including senior leadership.

Comfortable working through ambiguity and adapting to evolving priorities.

Preferred Qualifications

Experience developing or improving content governance frameworks.

Experience working with large-scale or interconnected digital products.

Strong background in data-informed content strategy.

Experience collaborating within multidisciplinary Product Design or UX organizations.

Experience translating complex information into intuitive user experiences.

Experience influencing content strategy across multiple products, teams, or platforms.

Curiosity about emerging technologies and their impact on digital experiences.

What Makes HTC A Great Place To Build Your Future

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.

At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

At HTC Global Services, our culture is an embodiment of who we are – a value-led organizationcommitted to success of our people and customers.

• Hybrid and Workplace flexibility
• Work-Life-Balance
• Well-defined career development plan
• Rewards & Recognition program
• L&D focuses on upskilling
• Hands-on experience on Emerging Technologies and Digital Transformation
• Career Mobility programs