Sr Consultant, User Experience (Senior Design Lead)

Nationwide; Columbus (OH); On-site; USD 80,000 - 110,000; Full time

Job summary

An established industry player is seeking a Senior Consultant in User Experience to lead innovative design initiatives. This role involves collaborating with cross-functional teams to create exceptional user experiences that align with business objectives. The ideal candidate will have a strong background in human-centered design and a passion for mentoring others. With a commitment to customer-centric solutions, this is an exciting opportunity to make a significant impact within a Fortune 100 company. Join a diverse team dedicated to solving real-world problems and driving strategic design efforts.

Benefits

Medical/Dental/Vision Insurance

401(k) Plan

Paid Time Off

Life Insurance

Disability Coverage

Business Casual Attire

Qualifications

• Expert in user experience with a focus on human-centered design.
• Ability to articulate design rationale and influence stakeholders.

Responsibilities

• Collaborate with stakeholders to provide strategic design direction.
• Mentor team members and advocate for human-centered design.

Skills

User Experience Design

Human-Centered Design

Communication Skills

Project Management

Analytical Skills

Education

Undergraduate degree in UX or related field

8+ years of professional experience

Tools

Prototyping Tools

User Testing Software

Job description

Sr Consultant, User Experience (Senior Design Lead)

Join to apply for the Sr Consultant, User Experience (Senior Design Lead) role at Nationwide.

If you're passionate about helping a Fortune 100 company drive their strategy forward through innovative product development and advancing strategic partnerships to protect customers (and their pets), then Nationwide is the place for you! At Nationwide, "on your side" goes beyond just words. Our customers are at the center of everything we do, and we're looking for associates who are passionate about delivering extraordinary care.

Nationwide User Experience (UX) is hiring a senior product design lead on the Property & Casualty design team.

As a senior member of the design team, you’ll collaborate with your peers in product management and engineering, sharing responsibility for the team’s success. You will drive design from early feature discovery through concepting, usability testing, delivery, and post-launch care & feeding.

You will balance a rigorous human-centered approach with the ability to make confident decisions and move the product forward in a fast-paced environment. You will contribute to shaping the vision and defining the roadmap, consulting with lead researchers when appropriate to find opportunities to integrate human insights into the product strategy. The ability to communicate with stakeholders and influence design solutions that meet user needs and business objectives is critical. As a lead, you will guide and facilitate the work of other designers.

Join our diverse UX team of 80+ professionals from backgrounds like human factors, cultural anthropology, and industrial design. We share a passion for human-centered design and solving real-world problems aligned with Nationwide's strategic objectives. With Nationwide's commitment to customer-centric solutions, it's an exciting time to be part of our team.

This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program.

Compensation Grade: H4

Job Description Summary

Do you excel in at least one core user experience (UX) competency? We are passionate about creating exceptional experiences that impact people's lives and futures. If you understand the value UX provides in achieving strategic objectives and can articulate that value to cross-functional teams and business partners, we want to hear from you!

As a Senior Consultant in the User Experience organization, you’ll be regarded as an expert with the ability to drive the delivery of outstanding customer experiences. Besides expertise in one core UX strength (experience strategy, research, information architecture, interaction design, interface design, front-end development, content strategy, or design operations), you should have a thorough understanding of a couple of others. A deep grasp of the design process and ability to work in ambiguous discovery phases to identify the right problems and deliver desirable products are essential. You’ll also have opportunities to lead project teams, distill complex problems into clear solutions, and encourage best practices. You are a visionary and will need to articulate and defend design decisions clearly.

Job Responsibilities:

1. Consult and collaborate with stakeholders, product managers, technologists, UX peers, and others across the company to provide strategic, creative, and technical direction.
2. Advocate for empathetic, human-centered design. Help mitigate risk by pursuing work based on insights and understanding of users.
3. Problem solve, think big, influence, and explore divergent ideas while converging on the best solutions iteratively.
4. Design and recommend innovative multi-platform solutions balancing customer needs, business viability, and technical feasibility.
5. Participate in idea-generating sessions, evaluating ideas for feasibility, viability, and desirability.
6. Think strategically, connecting work to the larger picture and considering the end-to-end experience.
7. Mentor and guide team members to continually improve the quality of work.
8. Stay abreast of technological advancements and customer interaction expectations.

Additional Responsibilities: May perform other duties as assigned.

Reporting Relationships: Reports to Manager/Director. May have opportunities to manage teams or lead matrixed and virtual project teams.

Preferred Skills and Experience:

• Undergraduate degree in UX, human-computer interaction, psychology, graphic design, information science, communications, or related field.
• At least eight years of professional experience in human-centered design.
• Excellent verbal and written communication skills, with comfort speaking publicly and explaining design rationale.
• Ability to leverage data for informed decision-making and influence cross-functional partners.
• Independent, self-motivated, and capable of leading all aspects of the design process.
• Familiarity with emerging technologies and integrating them into user experience designs.
• Strong interpersonal, project management, research, analytical, and troubleshooting skills.
• Ability to resolve complex technical issues with development teams and align across business units.

Values: Demonstrates Nationwide Values consistently.

Work Conditions: Standard office environment, extended hours during busy periods, travel as needed.

Application Deadline: Applications accepted until 05/06/2025, but early submissions encouraged.

Benefits: Medical/dental/vision, life insurance, disability coverage, paid time off, holidays, 401(k), pension, business casual attire, and more. For details, click here.

Equal Opportunity: Nationwide is an equal opportunity employer, committed to diversity and inclusion. Discrimination and harassment are prohibited.

This position may be filled in any of the lower 48 U.S. states.