Sr. Configuration Systems Analyst

Dayforce US, Inc.; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Sr. Configuration Systems Analyst to enhance their Configuration Management and Infrastructure support. This role involves collaborating with various teams to ensure high-quality deliverables and supporting a global customer base. You will be responsible for managing environments, troubleshooting incidents, and promoting automation tools to improve efficiency. With a commitment to employee growth and community impact, this company offers a supportive work environment where you can thrive both professionally and personally. Join this innovative firm and contribute to making work life better for everyone.

Benefits

Comprehensive wellness initiatives

Excellent time away from work programs

Volunteer days

Charity opportunities

Competitive pay and benefits

Qualifications

• University degree or diploma in IT-related field is essential.
• Experience with configuration management tools and SQL Server administration is a plus.

Responsibilities

• Manage Dayforce environments and ensure readiness before production use.
• Provide technical assistance and resolve incidents for internal users and clients.
• Analyze incidents and promote automation tools to reduce ticket logging.

Skills

Configuration Management

Incident Management

Infrastructure Support

SQL Server Administration

T-SQL Programming

Windows Server Administration

Scripting (PowerShell / Batch)

Performance Analysis

Monitoring Tools

Strong Communication Skills

Education

University Degree or Diploma in IT

Tools

Monitoring Systems

Automation Tools

Microsoft Azure

VMWare

Visual Studio

Job description

Posted Monday, April 14, 2025 at 4:00 AM | Expires Sunday, June 15, 2025 at 3:59 AM

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce. Our brand promise - Makes Work Life Better TM - reflects our commitment to employees, customers, partners and communities globally.

Location: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in the United States.

Must be able to obtain or currently possess a U.S. security clearance, requires U.S. citizenship and residency in the United States, a clean background check, and the capability to pass initial and recurring drug screenings.

About the opportunity

The Sr. Configuration Systems Analyst is primarily responsible for providing Configuration Management, Incident Management and Infrastructure support for all Dayforce software solutions. The analyst will collaborate with Development, Support, Services and Technology teams as well as Dayforce clients throughout the software product lifecycle to ensure high quality deliverables. The ideal candidate will be part of a team that supports the global landscape of the Dayforce customer base across our data centers in the US, Canada, Europe, and Australia.

What you'll get to do

• Configuration Management
  • Setting up and managing Dayforce environments across various data centers.
  • Responsible for infrastructure requirement planning for all new Major releases. E.g., server build requests, server resource capacity (disk, CPU, memory, OS).
  • Responsible for rigorously verifying environment readiness prior to Production use. E.g., initial setup, external communications testing, IP whitelisting, smoke testing.
  • Ensure best practices across processes. E.g., environment creation checklist, escalation guidelines.
  • Own the end-to-end process of delivering Dayforce hotfixes/patches and upgrades.
  • Responsible for all internal notifications.
  • Responsible for pre and post deployment checks. E.g., validate build versions, upgrade script failures.
  • Providing technical assistance to analysts to address any deployment issues.
  • Ensure documentation of all platform architecture, design, analysis and operational work.
  • Reviewing and approving knowledge articles prior to posting on Sharepoint / Wiki.
• Assist internal Dayforce users and Dayforce Customers through Configuration Management tasks within the prescribed SLAs (e.g. application troubleshooting, backfills, upgrades, access, creation etc.).
• Actively promote use of available automation tools with internal users to minimize ticket logging. E.g., Toolbox/WatchTower workshops, documentation and facilitating learning sessions, etc.
• Analyze and prioritize incidents, ensuring that the best practice incident management processes and guidelines are being followed.
• Own and resolve complex tickets and facilitate knowledge sharing across team.
• Liaise with Support teams for application specific issues impacting Dayforce.
• Follow strict adherence to escalation guidelines for Dayforce and go-live impacting incidents.
• Be a technical escalation path for analysts.
• Liaise with various internal stakeholders (e.g. other Cloud Hosting teams, Development, Support etc.) for incident resolution through workarounds or permanent fixes.
• Infrastructure Support
  • Respond to and address alerts generated by our monitoring systems.
  • Provide in-depth investigations to monitoring incidents. E.g., establish patterns through trend analysis, root cause analysis (RCAs).
  • Provide workarounds and long-term corrective solutions for recurring alerts.
  • Provide technical assistance to analysts in complex troubleshooting.
  • Demonstrate a deeper understanding of how Dayforce works and connects together.
  • Proactively manage communication with regards to monitoring gaps, major incident scenarios etc.
  • Recommend and implement best practices to reduce unnecessary alerts. E.g., Pingdom alerts during maintenance, proactive disk space management, Database migrations.
  • Liaise with Development to improve software builds and deployment processes.
  • Liaise with Technology teams for overall Infrastructure health (e.g. disk space management, backups, patching, server performance, etc.).
  • Identify and implement automation opportunities.

Skills and experience we value

• University Degree or Diploma in IT related field.

What would make you really stand out

• Experience working with configuration management tools.
• SQL Server Administration.
• T-SQL Programming.
• Backup Management.
• Windows Server Administration.
• Crash Dump Analysis.
• File Sharing & Permissions.
• Performance Analysis.
• FTP/SFTP Server Management.
• IIS.
• Scripting (PowerShell / Batch).
• Monitoring Tools.
• Visual Studio.
• Experience with automation tools.
• Experience with cloud hosted platforms (SaaS Model) – Microsoft Azure, VMC on AWS.
• Experience with managing physical and virtual infrastructure – VMWare, VCenter, Azure.
• Strong communication skills, both verbal and written.
• Ability to work in a team environment with minimal supervision.
• Proficiency with SQL and an understanding of relational database system.
• Experience in defining and improving software processes.

What’s in it for you

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.