Sr. CNC Machinist – Cutting Tool Technical Support

Productivity Inc; Richardson (TX); On-site; USD 48,000 - 55,000; Full time

Benefits offered by this job

Competitive pay

Annual incentives

Full benefits package

401(k) with match

Paid time off

Tuition reimbursement

Employee assistance program

Growth opportunities

Job summary

Productivity, Inc. is seeking a Sr. CNC Machinist - Cutting Tool Technical Support to apply extensive machining knowledge and help fellow machinists succeed. Location options include Plymouth, MN, Omaha, NE, or Dallas, TX.

This is a customer-facing technical role, not a sales position. You will advise on tooling selections, troubleshoot challenges, and guide speeds/feeds, coatings, and tool geometry. You will collaborate with Outside Sales and supplier partners, with ongoing training and growth

Qualifications

• 5 years of CNC machining, tool room, or cutting tool experience.
• Strong knowledge of milling, turning, drilling, and threading applications.
• Experience selecting cutting tools for various materials (steel, stainless, aluminum, cast iron, exotic alloys).
• Ability to troubleshoot machining and tooling challenges.
• Excellent communication skills and a genuine desire to help customers succeed.
• Strong computer skills and the ability to learn new systems.

Responsibilities

• Help customers select the right cutting tools, drills, taps, inserts, holders, and industrial supplies.
• Recommend tooling solutions based on workpiece material, machine capability, and machining application.
• Troubleshoot machining challenges including tool life, chatter, chip control, surface finish, and cycle time.
• Provide technical guidance on speeds, feeds, coatings, tool geometry, and machining best practices.
• Prepare quotations and process customer orders accurately.
• Work closely with Outside Sales and supplier partners to deliver complete solutions.
• Continue to expand knowledge through manufacturer training and product education.

Skills

CNC machining

Troubleshooting

Communication skills

Learning new systems

Job description

Sr. CNC Machinist - Cutting Tool Technical Support

Put Your Machining Expertise to Work Helping Other Machinists Succeed

Location: Plymouth, MN, Omaha, NE, or Dallas, TX

We’re looking for an experienced CNC machinist or tooling professional to join our Cutting Tools & Industrial Supplies team as a Technical Tooling Specialist . This is a customer-facing technical role-not a sales position-where your machining knowledge becomes your greatest asset.

If you’re ready to take your machining expertise beyond the shop floor, we’d like to meet you.

What You’ll Do

Every day is different. You’ll become a trusted technical resource for customers, Outside Sales Representatives, and fellow team members.

• Help customers select the right cutting tools, drills, taps, inserts, holders, and industrial supplies
• Recommend tooling solutions based on workpiece material, machine capability, and machining application
• Troubleshoot machining challenges including tool life, chatter, chip control, surface finish, and cycle time
• Provide technical guidance on speeds, feeds, coatings, tool geometry, and machining best practices
• Prepare quotations and process customer orders accurately
• Work closely with Outside Sales and supplier partners to deliver complete solutions
• Continuing to expand your knowledge through manufacturer training and product education

We’re Looking For Someone Who Has

• 5 years of CNC machining, tool room, manufacturing engineering, or cutting tool experience
• Strong knowledge of milling, turning, drilling, and threading applications
• Experience selecting cutting tools for a variety of materials including steel, stainless steel, aluminum, cast iron, and exotic alloys
• The ability to troubleshoot machining and tooling challenges
• Excellent communication skills and a genuine desire to help customers succeed
• Strong computer skills and the ability to learn new systems

Experience with Sandvik, Kennametal, Seco, Iscar, Guhring, OSG, Mitsubishi Materials, or similar cutting tool manufacturers is a plus.

Why Experienced Machinists Make This Transition

This position allows you to stay connected to machining while enjoying:

• Monday-Friday, 8 AM - 5 PM
• Stable, year-round employment
• Climate-controlled office environment
• No mandatory overtime
• Opportunity to solve a wide variety of machining challenges
• Ongoing technical training from industry-leading manufacturers
• Collaborative team environment
• The chance to help manufacturers become more productive every day

What We Offer

• Competitive pay: $35-$40 per hour, depending on experience
• Annual incentive opportunities
• Medical, dental, vision, life, and disability insurance beginning on your first day
• 401(k) with Company match
• Paid vacation and personal time
• Tuition reimbursement
• Employee Assistance Program
• Opportunities for professional growth and advancement
• A financially stable company with more than 55 years of success

About Productivity, Inc.

Since 1968, Productivity has been a trusted partner to manufacturers across the Midwest. We provide CNC machine tools, cutting tools, industrial supplies, automation, robotics, engineering support, training, and service to help our customers improve productivity and remain competitive.

If you’re the machinist others turn to for tooling advice and troubleshooting, we’d love to hear from you.