Sr. Cloud Ops Engineer

SpyCloud, Inc.; Austin (TX); Hybrid; USD 146,000 - 190,000; Full time

Benefits offered by this job

401(k) with Employer Contribution

Health, Vision, and Dental Insurance

HSA with Employer Contribution

Employer Paid Life, Short-term, and LT

Disability Insurance

Generous PTO and 16 paid holidays

Retirement Savings Plan with Employer

Private Health Insurance andHealthcare

Employee Assistance Program

8 paid bank holidays + 25 days holiday

Job summary

SpyCloud is seeking an experienced Cloud Ops Engineer to design, automate, and maintain secure infrastructure powering APIs, AI workloads, and data workflows. You will collaborate with engineering to bring products into production, automate deployments, and ensure scalability and security across services.

The role emphasizes hands-on scripting, AWS expertise, and willingness to work in a fast-paced, AI-forward environment with strong security requirements.

Qualifications

• Minimum 5 years in a Cloud Ops/Platform Ops/DevOps role maintaining production infrastructure.
• Experience in highly available SaaS/cloud environments is preferred.
• Strong expertise with AWS services and IaC tooling (Terraform, Ansible, AWS CLI/SDK).
• Proficient in scripting (Python, Bash) and Linux environments.
• Solid grasp of networking concepts and troubleshooting for bare metal and containers.
• Experience supporting AI/ML systems and integrating LLMs into production.

Responsibilities

• Design, improve, and maintain secure, durable infrastructure for APIs, AI operations, web apps, and ETL workflows.
• Collaborate with developers to bring new products into production.
• Automate testing, deployment, and monitoring across the SDLC.
• Continuously improve operational processes for scalability, security, and availability.
• Meet information security and compliance standards (SOC 2/ISO27001/CMMC).
• Implement and uphold security measures across all infrastructure components.

Skills

AWS

Terraform

Ansible

AWS CLI

Python

Bash

Linux

Networking concepts

AI/ML systems

Agent orchestration

LLMs in production

Release automation

Tools

EC2

ECS/EKS

Lambda

API Gateway

RDS

DynamoDB

CloudWatch

S3

CodeBuild/CodePipeline/CodeDeploy

VPC

AgentCore (or similar)

Job description

SpyCloud is on a mission to make the internet a safer place by disrupting the criminal underground. SpyCloud’s solutions thwart cyberattacks and protect more than 4 billion accounts worldwide. Cybersecurity is an exciting, evolving space, and being at the forefront of the fight to disrupt cybercrime makes SpyCloud a special place to work. If you’re driven to align your career with a fantastic mission, look no further!

You are an experienced Cloud Ops Engineer who thrives in a fast-paced and AI-forward environment. You have a passion for innovation, solid design principles, and high-quality development. You excel at designing, improving, and maintaining secure, performant infrastructure and enjoy automating processes to ensure efficiency and scalability. You are a proactive problem solver with a strong understanding of system and networking concepts.

What You'll Do:

• Infrastructure Design and Maintenance:
• Design, improve, and maintain secure, durable, and performant infrastructure to power APIs, AI operations, web applications, and data mining/ETL workflows to meet established SLAs.
• Collaborate with developers to bring new products and services into production.
• Automation and Monitoring:
• Automate testing, deployment, and monitoring of all products and services throughout the software development lifecycle.
• Continuously improve operational processes and apply best practices to ensure scalability, security, and availability.
• Security and Compliance:
• Proactively meet standards for information security and compliance, such as SOC 2/ISO27001/CMMC.
• Implement and uphold security measures across all infrastructure components.

Requirements:

• Professional Experience:
• At least 5 years of professional experience in a Cloud Ops / Platform Ops / DevOps role maintaining production infrastructure, preferably supporting a highly available environment for a SaaS or cloud service provider.
• Technical Proficiency:
• Strong working knowledge of AWS services such as EC2, ECS or EKS, Lambda, API Gateway, RDS, DynamoDB, Cloudwatch, S3, Code/Build/Pipeline/Deploy, VPC Lattic etc.
• Strong working knowledge of Terraform or similar tools, Ansible, AWS CLI/SDK, Boto.
• Proficiency with scripting languages such as Python, Bash, etc., and Linux environments.
• Strong understanding of system and networking concepts and troubleshooting techniques for bare metal and containerized workloads.
• Experience supporting AI and ML systems, agent orchestration frameworks (e.g., AgentCore or similar), and experience integrating LLMs into production systems.
• Additional Skills:
• Experience with release automation, system administration and configuration, and system debugging.

Nice to Have

• Databricks or Snowflake infrastructure experience.
• Cost optimization for AI and LLM workloads.

Base Salary Range: $146,000 – $190,000

The salary range reflects the expected base compensation for a fully qualified candidate at this level based on experience, qualifications, and market data at the time of posting.

U.S.-Based Benefits + Perks (for Full Time Employees):

At SpyCloud, we are committed to working alongside individuals who are equally passionate about preventing cybercrime, regardless of their department or role. Guided by our core values in all business decisions, we prioritize unity in our mission and ensure all SpyCloud employees have the support and benefits they need to stay focused on our goals. In addition to our engaging workspace in South Austin, flexible and remote-friendly work options, and competitive salary package, we offer our employees a comprehensive benefits package that includes:

• 401(k) with Employer Contribution
• Health, Vision, and Dental Insurance
  • Health Savings Account (HSA) available with Employer Contribution
• Employer Paid Life, Short-term, and Long-term Disability Insurance
• Generous PTO Plan and 16 paid holidays per year

U.K.-Based Benefits + Perks (for Full Time Employees):

• Retirement Savings Plan with Employer Contribution
• Employer Provided Private Health Insurance and Healthcare Cashplan
• Employer Paid Life Insurance, Income Replacement, and Critical Illness Protection
• Employee Assistance Program
• 25 days annual accrued holiday plus 8 paid bank holidays and a paid company shutdown during winter holidays

About SpyCloud:

SpyCloud transforms recaptured darknet data to disrupt cybercrime. Its automated identity threat protection solutions use advanced analytics and AI to accelerate investigations and protect workforce, consumer, and supplier identities from the threats that matter most: authentication bypass, session hijacking, malicious insiders, account takeover, ransomware, and fraud. Its data from malware-infected devices, successful phishes, combolists, and third-party breaches also powers many popular dark web monitoring and identity theft protection offerings. Customers include 7 of the Fortune 10, along with hundreds of global enterprises, mid-sized companies, and government agencies worldwide. Headquartered in Austin, TX, SpyCloud is home to more than 250 cybersecurity experts whose mission is to protect businesses and consumers from the stolen identity data criminals are using to target them now. To learn more and see insights on your company's exposed data, visit spycloud.com .

Our Mission:

Our mission is to make the internet a safer place by disrupting the criminal underground. Together with our customers and partners, we aim to end criminals’ ability to profit from stolen information.

Who We Are:

SpyCloud is a place for innovative, collaborative, and problem-solvers to thrive. Individually, we’re amazing, but together, we