Sr. Cloud Network Engineer
Aviatrix
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Benefits offered by this job
Job summary
Aviatrix is seeking a Sr. Cloud Network Engineer to join the Customer Support team. This role supports the adoption of Aviatrix’s multi-cloud Networking and Security Services, guiding customers for rapid integrations and real-time strategy to ensure satisfaction.
Weekend shift: Tue-Sat Pacific Time; West Coast location preferred but flexible. Responsibilities include troubleshooting, knowledge-content creation, and mentoring engineers, with opportunities to influence case-management workflows
Qualifications
- 5+ years in customer success, resident engineer, network engineer, or similar
- Solid understanding of networking, routing, BGP, IPsec VPN, virtualization, Linux and infrastructure software
- Experience with AWS/Azure/GCP is a plus
- Experience configuring and troubleshooting networking products (Cisco, Meraki, Palo Alto, etc.)
- Experience with Python, shell scripting, automation
- Availability to work Tue-Sat Pacific Time, with after-hours support as needed
Responsibilities
- Work with sales and engineering to resolve technical issues for Aviatrix enterprise customers
- Report product issues to development and advocate for customers
- Develop and improve knowledge-based content and troubleshooting guides
- Lead resolution of complex high-priority support issues with engineering teams
- Provide hands-on support for complex customer environments and production issues
- Offer solutions to leadership and feedback on proposed solutions
- Identify opportunities to improve case management workflows
- Mentor Cloud Network Engineers and share best practices
Skills
Education
Tools
Job description
Aviatrix® is pioneering the Cloud Native Security Fabric — the architecture the Containment Era requires. The Cloud Native Security Fabric governs every workload communication path across every cloud, every VPC, every Kubernetes cluster, and every serverless function, from a single policy plane. One rule. Universal propagation. Enforced at the workload, not at a chokepoint. Trusted by more than 500 of the world's leading enterprises. For more information, visit aviatrix.ai.
Aviatrix® is pioneering the Cloud Native Security Fabric — the architecture the Containment Era requires. The Cloud Native Security Fabric governs every workload communication path across every cloud, every VPC, every Kubernetes cluster, and every serverless function, from a single policy plane. One rule. Universal propagation. Enforced at the workload, not at a chokepoint. Trusted by more than 500 of the world's leading enterprises. For more information, visit aviatrix.ai.
As a Sr. Cloud Network Engineer, you will be a part of Aviatrix's Customer Support team. This position is a critical organization as a part of our customers' adoption of Aviatrix's enterprise multi-cloud Networking and Security Services Software. You'll guide our customers for quick and consistent adoption, accelerated integrations with our multi-cloud software products, and real-time support and strategy to ensure our customers are satisfied with Aviatrix's products. This is a weekend shift role, with working hours spanning Tuesday through Saturday (Pacific Time Zone shift schedule) Location: West Coast (preferred but flexible)
As a Sr. Cloud Network Engineer, you will be a part of Aviatrix's Customer Support team. This position is a critical organization as a part of our customers' adoption of Aviatrix's enterprise multi-cloud Networking and Security Services Software. You'll guide our customers for quick and consistent adoption, accelerated integrations with our multi-cloud software products, and real-time support and strategy to ensure our customers are satisfied with Aviatrix's products. This is a weekend shift role, with working hours spanning Tuesday through Saturday (Pacific Time Zone shift schedule) Location: West Coast (preferred but flexible)
- Work closely with sales and engineering teams to manage, troubleshoot and resolve technical issues and questions from Aviatrix enterprise customers.
- Report product issues to development and advocate for the customer to help Aviatrix deliver high-quality products.
- Develop and improve knowledge-based content, identifying gaps and enhancing troubleshooting guidance and best practices.
- Lead resolution of complex and high-priority customer support issues, coordinating and prioritizing timely resolutions with engineering and solution engineering teams.
- Provide "hands-on" support for complex customer environments and production issues.
- You will bring solutions to the leadership team, feedback on solutions recommended.
- Identify opportunities to improve case management workflows and support processes.
- Mentor Cloud Network Engineers and share technical best practices.
- Minimum 5+ years of work experience in customer success, resident engineer, network engineer, or similar roles.
- Solid understanding of networking, Routing, BGP, IPsec VPN, virtualization, Linux, and infrastructure software.
- Experience with Amazon Web Services (AWS), Microsoft Azure, and/or Google Cloud Platform is a plus.
- Experience in configuring, testing, and troubleshooting various networking products/solutions (e.g., Cisco ISR routers, ASA firewalls, Meraki, Palo Alto Firewalls, Checkpoint, Juniper, Fortinet, Riverbed, Barracuda, Sonicwall, Aruba, Sophos)
- Experience with Python, shell scripting, automation.
- Experience with security products is a plus.
- Ability to multi-task and work in a dynamic environment.
- Availability to work a Tuesday - Saturday (Pacific time zone shift schedule), including availability to provide after-hours support on a scheduled/non-scheduled basis
- BS or MS degree in Computer Science, Math, related technical field or equivalent practical experience.
IF BASE SALARY AND TARGET BONUS (US): The US National annual base salary range for this full-time position is $114,914 - $135,193 + benefits + 401(k) match + equity and is bonus eligible. The pay range is determined by the role, work location, job-related skills, level, experience and relevant education. The range displayed is applicable only for new hires for the listed position located in the US. Your Talent Advisor can share more details regarding salary ranges, benefits, and equity for your location during the hiring process.
US: We cover 100% of employee premiums and 88% of dependent(s) premiums for medical, dental and vision coverage, 401(k) match, short and long-term disability, life/AD&D insurance, $1,000/year education reimbursement, and a flexible vacation policy.
Outside the US: We offer a comprehensive benefits package which, (subject to regional variations) could include pension, private medical for you and dependents, generous holiday allowance, life assurance, long-term disability, annual wellbeing stipend
Your total compensation package will be based on job-related knowledge, education, certifications and location, per our aligned ranges.
Aviatrix® is the cloud network security company trusted by more than 500 of the world's leading enterprises. As cloud infrastructures become more complex and costly, the Aviatrix Cloud Network Security platform gives companies back the power, control, security, and simplicity they need to modernize their cloud strategies. Aviatrix is the only secure networking solution built specifically for the cloud, that ensures companies are ready for AI and what’s next. Combined with the Aviatrix Certified Engineer (ACE) Program, the industry’s leading secure multicloud networking certification, Aviatrix unifies cloud, networking, and security teams and unlocks greater potential across any cloud.
We embrace the fact that not everyone's journey took the same route or started at the same place.
Aviatrix, Inc. is an equal opportunity employer and does not make hiring decisions based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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