Director of IT Operations

Swooped; United States; On-site; USD 201,000 - 238,000; Full time

Benefits offered by this job

Healthcare

401(k) match

Education reimbursement

Job summary

Aviatrix is seeking a Director of IT Operations in the United States to lead enterprise IT services, IAM, and infrastructure strategy. You will oversee onboarding, office IT, helpdesk, asset/vendor management, and vendor governance, driving automation and cost optimization while reporting to the VP of IT and AI.

The role calls for senior leadership with 15+ years in IT operations, strong ITIL/IAM knowledge, and a track record in cloud governance across AWS, GCP, and Azure.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field; Master's preferred.
• 15+ years IT operations, with 7+ in senior leadership; enterprise IT experience.
• Proven track record leading IT support functions and asset/vendor management.

Responsibilities

• Lead IT operations strategy, including onboarding, office IT, tools, helpdesk, asset and vendor management.
• Ensure 100% uptime for critical IT services and IAM; manage SLAs and MTTR.
• Drive AI-powered automation, cost optimization, and ROI across IT operations.

Skills

ITIL

IAM

Leadership

Cloud infrastructure

SaaS management

Education

Bachelor's degree in IT/CS

Master's preferred

Tools

AWS

GCP

Azure

Job description

The Director of IT Operations at Aviatrix is a strategic leadership role responsible for delivering reliable, efficient, and timely IT services that empower users to achieve their goals without interruption. Reporting to the VP of IT and AI, this senior leader oversees all aspects of IT operations including user onboarding/offboarding, office experience, IT tools, helpdesk functions, asset management, and vendor relationships. The position drives IT infrastructure strategy and ensures optimal delivery of essential IT services across the organization while maximizing return on IT investments.

Core Responsibilities

Strategic Leadership & Vision

• Serve as the strategic leader for all IT operations, setting direction for IT support and IAM areas
• Develop and implement long-term IT operations strategy aligned with organizational goals
• Act as a thought leader and visionary in IT support and IAM, driving organizational strategies to enhance technical support and security
• Provide expert consultation to Senior leadership on IT infrastructure decisions
• Mitigate risks and enhance IT responsiveness through effective strategic planning
• Lead and develop IT operations teams including office experience/IT helpdesk, IT administrators, and tool administrators
• Establish performance metrics and service level agreements for IT support functions
• Drive a culture of service excellence and continuous improvement
• Oversee contractor relationships for tool administration
• Build and train effective teams, fostering a collaborative and productive work environment

IT Service Delivery Excellence

• Ensure 100% uptime for critical IT services and identity/access management (IAM)
• Establish and maintain SLAs for incident response and resolution (MTTR)
• Implement prioritization frameworks for IT tickets based on impact and urgency
• Lead optimization of response times for P0-P2 issues
• Plan and report on workflow measures, driving projects forward to meet deadlines
• Lead enterprise-wide IT asset management strategy, including lifecycle management
• Establish governance frameworks for tracking and optimizing both operational and capital IT assets
• Drive strategic financial planning for IT operations to maximize return on investment (ROI)
• Develop frameworks to measure and communicate IT value delivery to business stakeholders
• Implement advanced IT asset analytics to drive cost optimization and resource utilization

Infrastructure & Access Management

• Set the strategy for IT onboarding/offboarding processes
• Oversee access management systems and security protocols
• Lead the implementation of role-based access policies
• Ensure compliance with security policies across all IT systems
• Enter and oversee engineering change orders, ensuring accurate and timely updates
• Develop and implement vendor governance frameworks and performance metrics
• Lead strategic contract negotiations with major technology vendors
• Establish vendor rationalization programs to optimize the vendor ecosystem
• Manage relationships for 100+ critical IT applications
• Optimize license management and rationalization

Technology & Innovation

• Lead the evaluation and implementation of new IT technologies
• Ensure reliability of meeting setups, internet connectivity, VPN, and essential hardware
• Drive training initiatives for effective technology use across the organization
• Identify opportunities for automation and efficiency in IT operations
• Implement automated workflows powered by AI to reduce manual overhead, enhance compliance tracking, and improve operational tasks
• Champion AI-driven operations to increase efficiency and service quality

Qualifications

Education & Experience

• Bachelor's degree in Information Technology, Computer Science, or related field; Master's preferred
• Minimum 15 years of IT operations experience, with at least 7 years in senior leadership roles
• Proven track record of successfully leading enterprise-level IT support functions
• Demonstrated experience in IT Asset Management and Vendor Management

Knowledge & Skills

• Expert knowledge of IT service management frameworks (ITIL, etc.)
• Extensive understanding of IAM best practices and security protocols
• Strong background in SaaS management and cloud infrastructure (AWS, GCP, Azure)
• Excellent knowledge of IT governance and compliance requirements
• Proficiency with IT asset management tools and methodologies
• Strong analytical and financial management skills for IT operations
• Exceptional leadership ability with experience managing cross-functional teams
• Demonstrated success building formal networks with key decision makers
• Recognized internally and externally as an expert in IT operations
• Outstanding communication skills, with ability to serve as external spokesperson
• Proven ability to simultaneously manage multiple high-priority projects

Decision Making

• Exercises wide latitude in determining objectives and approaches to critical assignments
• Works under consultative direction toward predetermined long-range goals and objectives

  Decision Making

  • Exercises wide latitude in determining objectives and approaches to critical assignments
  • Works under consultative direction toward predetermined long-range goals and objectives
  • Demonstrates strategic thinking and problem-solving abilities for complex IT challenges
  • Ability to make data-driven decisions that optimize IT investments and operations

  US Pay Range:

  The US base salary range for this full-time position is $201,450 - $237,700 + benefits + 401(k) match + equity. The pay range is determined by the role, work location, job-related skills, level, experience and relevant education. The range displayed is the minimum and maximum target base salary and is applicable only for new hires for the listed position located in the US. Your Talent Advisor can share more details regarding salary ranges, benefits, and equity for your location during the hiring process.

  BENEFITS

  US : We cover 100% of employee premiums and 88% of dependent(s) premiums for medical, dental and vision coverage, 401(k) match, short and long-term disability, life/AD&D insurance, $1,000/year education reimbursement, and a flexible vacation policy.

  Outside the US: We offer a comprehensive benefits package which, (subject to regional variations) could include pension, private medical for you and dependents, generous holiday allowance, life assurance, long-term disability, annual wellbeing stipend

  Your total compensation package will be based on job-related knowledge, education, certifications and location, per our aligned ranges.

  About Aviatrix
  Aviatrix® is the cloud network security company trusted by more than 500 of the world’s leading enterprises. As cloud infrastructures become more complex and costly, the Aviatrix Cloud Network Security platform gives companies back the power, control, security, and simplicity they need to modernize their cloud strategies. Aviatrix is the only secure networking solution built specifically for the cloud, that ensures companies are ready for AI and what’s next. Combined with theAviatrix Certified Engineer (ACE) Program , the industry’s leading secure multicloud networking certification, Aviatrix unifies cloud, networking, and security teams and unlocks greater potential across any cloud.

  WE WANT TO INCLUDE YOU

  We embrace the fact that not everyone’s journey took the same route or started at the same place. If your experience doesn’t quite meet the requirements but the opportunity excites you and you believe you could be great, don’t let that hold you back from applying. Tell us what you CAN bring and what makes you special.

  Aviatrix is a community where everyone's career can grow and we want to help you achieve your goals and be “your best YOU,” however that looks. If you're seeking an opportunity where you can be excited to start work every morning with enthusiastic people, make a real difference and be part of something amazing then let’s talk. We want to get to know you and how we could grow together.

  Aviatrix, Inc. is an equal opportunity employer and does not make hiring decisions based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

  Aviatrix, Inc. provides cloud networking solutions that simplify and secure the management of multi-cloud environments for enterprises through advanced network orchestration and visibility.