Sr Clinical Training & Development Specialist

Starkey Hearing; Eden Prairie (MN); On-site; USD 75,460 - 98,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan with company match

Company-paid life and short-term disability insurance

Tuition reimbursement

Job summary

Starkey Hearing in Eden Prairie seeks a Senior Clinical Training & Development Specialist to support clinical and sales training. This role collaborates closely with management, facilitates training programs, and enhances provider performance. Ideal candidates will have a clinical background in hearing care and the ability to deliver effective training.

Key responsibilities include onboarding support, field engagement, and program content development. Excellent communication and organization skills are essential, along with the required qualifications in hearing care.

Qualifications

• 2–4+ years of clinical experience in hearing care.
• Some experience delivering training, coaching, or mentoring in a clinical or retail setting.
• Demonstrated understanding of retail sales strategies and consultative selling.
• Ability to thrive in a fast-paced, field-based environment.

Responsibilities

• Facilitate structured training sessions focused on clinical excellence and patient journey management.
• Deliver in-clinic coaching and provide observational feedback to providers.
• Support the onboarding experience for new providers alongside regional leadership.
• Assist in developing onboarding materials and training guides.

Skills

Strong facilitation and presentation skills

Ability to coach and provide constructive feedback to peers

Excellent communication and organizational skills

Proficiency with Microsoft Office, CRM systems, and hearing industry software

Education

Bachelor’s degree

Active licensure as a Hearing Instrument Specialist or Audiologist

Job description

Job Summary

The Senior Clinical Training & Development Specialist supports the delivery of high-quality clinical and sales training across the organization. Working closely with the Clinical Training & Development Manager and Regional Clinic Managers, this role facilitates structured training programs, delivers in-clinic coaching, and supports the onboarding of new providers. The Senior Specialist brings advanced clinical expertise and instructional skill to elevate provider performance, strengthen patient care, and contribute to commercial outcomes.

Job Responsibilities

Training, Coaching & Development (Virtual and On-Site)

• Facilitate structured training sessions focused on clinical excellence, patient journey management, and sales methodology.
• Deliver in-clinic coaching, shadowing, and observational feedback to providers.
• Identify provider skill gaps and provide targeted developmental support.
• Collaborate with Education and Sales Training teams to ensure alignment with organizational training objectives.

Onboarding Support

• Support the end-to-end onboarding experience for new providers in partnership with regional leadership.
• Facilitate onboarding milestones, including virtual and in-person check-ins.
• Assist in building role-specific onboarding plans under the direction of the Manager.
• Track and report onboarding progress and performance indicators to the Manager.

Event Support & Field Engagement

• Coach providers on scripting, objection handling, patient approach, and event-based sales opportunities.
• Assist providers and clinics in executing workshop or open house events.
• Model professional, ethical, and patient-centered communication practices.

Content & Program Support

• Assist in developing and refining onboarding materials, training guides, and learning resources.
• Provide field insights and feedback to the Manager to inform program improvements.
• Support evaluation of training effectiveness through observation and provider feedback.
• Perform other duties/responsibilities as assigned.

Job Requirements

Education & Credentials

• Bachelor’s degree required
• Active licensure as a Hearing Instrument Specialist or Audiologist required.

Experience

• 2–4+ years of clinical experience in hearing care.
• Some experience delivering training, coaching, or mentoring in a clinical or retail setting.
• Demonstrated understanding of retail sales strategies and consultative selling.
• Ability to thrive in a fast-paced, field-based environment.

Skills & Abilities

• Strong facilitation and presentation skills.
• Ability to coach and provide constructive feedback to peers.
• Excellent communication and organizational skills.
• Proficiency with Microsoft Office, CRM systems, and hearing industry software.

WORK CONTEXT

Working Conditions

• Remote role with nationwide travel up to 75%.
• Work performed in office, clinic, and event environments.
• Occasional evenings and weekends required.

Equipment Operation

• Standard office equipment

Salary And Other Compensation

The target rate for this position is between $75,460 to $98,000/year. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits: The following benefits for this position, subject to applicable eligibility requirements, include medical, dental and vision insurance, 401(k) retirement plan with company match, company-paid life and short-term disability insurance, long-term disability insurance, employee assistance plan, hearing aid benefits, Paid Time Off, paid holidays, paid floating holidays, paid volunteer service day, paid paternity and maternity leave and tuition reimbursement.

This position is eligible for a bonus based upon performance results. There is no guarantee of payout.