Clinical Trainer - Great Lakes

Sonova USA, Inc.; Burlington (VT); Hybrid; USD 92,000 - 110,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401k match

Paid time off

Job summary

Sonova USA, Inc. is seeking a Clinical Trainer to support customers across Upstate NY, Central PA, and Western VT. The role involves direct training of audiologists, hearing aid dispensers, and institutions, with field-based travel and home-office setup.

You will deliver product trainings, maintain CRM records, and collaborate with sales to meet regional goals. Req. Au.D or Master's in Audiology, 3+ years in hearing care or training, strong presentation and communication skills, and proficiency

Qualifications

• Au.D or Master's Degree in Audiology is required or preferred.
• 3+ years experience in hearing aid sales, dispensing, or training.
• Strong communication and presentation skills with customers and groups.

Responsibilities

• Provide training support to end-users and distributors of Phonak products.
• Deliver presentations at regional, state and national meetings and events.
• Travel up to 75% to call on customers within the region.

Skills

Strong communication skills

Excellent presentation skills

Team player

Time management

Problem solving

Education

Au.D or Master's Degree in Audiology

Tools

Microsoft Office Suite

CRM systems

Job description

Who we are

At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change,

Here you'll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

Great Lakes, United States

Clinical Trainer - Great Lakes

Field Based role - Upstate NY, Central PA, Western VT

Purpose of role: The Clinical Trainer will call on current and new Phonak customers within a specific region, working directly with audiologists, hearing aid dispensers, physicians, large retail chains, universities and hospitals. Responsible for providing training support to end-users and distributors of Phonak products and provide continuing clinical support for customers seeking hearing solutions. Provide support at various customer marketing events (i.e. open house and lunch 'n learn). Provide presentations to large and small groups at regional, state and national meetings as well as Phonak events. This position will be based out of your home office in the region assigned.

Main Tasks and Responsibilities

• Play key role in promotion and demonstration of new solutions during new product launch trainings
• Support sales of all products within region, with primary emphasis on Sales Representative accounts
• Needs analysis and provide product solutions for accounts
• Maintain strong relationships and rapport with customers within region
• Work closely with sales to ensure all customer needs are met through personal or group product training
• Provide remote support for customers by phone and e-learnings as required
• Represent Phonak and speak at national, state and regional meetings
• Participate in Open Houses and other consumer marketing events
• Meet or exceed required customer visits per week as defined by manager
• Comply with internal policies and procedures for documenting customer visits in CRM system on a daily basis
• Maintain expense reporting weekly and manage territory with in OPEX guidelines
• Act as a mentor to new Clinical Training employees
• Willingness to travel overnight frequently (up to 75%)
• Other duties as assigned

Education and Skillset:

• Au.D or Master's Degree in Audiology required
• 3+ years of hearing aid sales or dispensing either in a clinical environment or in a territory sales or training role
• Experience fitting Phonak products a plus
• Strong problem solving abilities and capability to work under pressure
• Strong time management and organizational skills
• Proven track record of maintaining strong relationships
• Effective communication skills
• Exceptional presentation skills
• Team player
• Proficient knowledge of hearing aid technology and industry practices
• Excellent follow through skills
• Strong skills with Microsoft Office Suite, experience with CRM systems a plus

A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova

Health Benefits and Perks

• Medical, dental and vision coverage*
• Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
• TeleHealth options
• 401k plan with company match*
• Company paid life/ad&d insurance
  • Additional supplemental life/ad&d coverage available
• Company paid Short/Long-Term Disability coverage (STD/LTD)
  • STD LTD Buy-ups available
• Accident/Hospital Indemnity coverage
• Legal/ID Theft Assistance
• PTO, floating Diversity Day, & paid holidays*
• Paid parental bonding leave
• Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
• Robust Internal Career Growth opportunities
• Tuition reimbursement
• Hearing aid discount for employees and family
• Internal social recognition platform
• D&I focused: D&I council and employee resource groups

*Plan rules/offerings dependent upon group Company/location.

This role's base pay range is between: $92,000 - $110,000, with commission. Compensation packages are based on skills, experience, and geographic location.

Sonova is an equal opportunity employer

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.