Sr. Client Success Manager - Payments

Huntington National Bank; Chicago (IL); Hybrid; USD 93,000 - 189,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plan

Paid holidays

PTO

Job summary

Huntington National Bank is seeking a seasoned leader to grow and maintain relationships with enterprise-level commercial clients, delivering strategic payment solutions such as card processing, ACH, and POS. You will work with C-level stakeholders, drive cross-sell initiatives, and guide multi-team initiatives to meet risk, regulatory and profitability goals.

The role requires a track record in merchant services, deep product knowledge, and strong negotiation and consulting skills.

Qualifications

• Bachelor's degree in accounting, finance, accounting, or economics.
• 10+ years of merchant services, payments for financial technology relationship or sales experience.
• 3+ years management experience.

Responsibilities

• Grow and maintain client relationships in an enterprise portfolio.
• Act as trusted advisor to commercial and large account clients.
• Lead complex sales engagements; negotiate pricing, terms and contracts.
• Coordinate with product, operations, and compliance teams to ensure seamless delivery.
• Stay current on industry trends, regulatory changes, and competitive dynamics.

Skills

Merchant services sales

Account management

Executive communication

Negotiation

Education

Bachelor's degree in accounting, finance, economics

MBA or similar

Tools

MS Word

MS Excel

PowerPoint

O365

Job description

Summary

Responsible for growing and maintaining client relationships, in an existing portfolio of enterprise level customers. through a consultative selling approach to cross-selling value-added services, including card processing, ACH, fraud mitigation, POS (point of service) systems, etc. ensuring all risk, regulatory and profitability goals are met. Will work with commercial customers.

Description

Responsible for growing and maintaining client relationships, in an existing portfolio of enterprise level customers. through a consultative selling approach to cross-selling value-added services, including card processing, ACH, fraud mitigation, POS (point of service) systems, etc. ensuring all risk, regulatory and profitability goals are met. Will work with commercial customers.

Duties And Responsibilities

• Grow and maintain client relationships, in an existing portfolio of enterprise level customers. through a consultative selling approach to cross-selling value-added services, including card processing, ACH, fraud mitigation, POS (point of service) systems, etc. ensuring all risk, regulatory and profitability goals are met. Will work with commercial customers.
• Serve as a trusted advisor to commercial and large account clients, building long-term relationships and delivering strategic payment solutions. Present strategic recommendations and performance reviews to C-level stakeholders, demonstrating clear business value and ROI.
• Lead complex sales engagements with a consultative approach. Negotiate pricing, terms, and contracts with precision and professionalism.
• Work closely with internal teams including product, operations, and compliance to ensure seamless delivery and support of merchant services.
• Stay current on industry trends, regulatory changes, and competitive dynamics to proactively advise clients and influence internal strategy.
• Perform other duties and projects as assigned.

Basic Qualifications

• Bachelor's degree in accounting, finance, accounting, or economics
• 10+ years successful merchant services, payments for financial technology relationship or sales experience.
• 3+ years management experience

Preferred Qualifications

• Proven success managing large or complex accounts.
• Demonstrated ability to sell the spectrum of payments products (card processing, ACH, fraud mitigation, point of sales system, etc.), create brand awareness and successfully generate meaningful new client relationships in specified commercial space.
• Deep knowledge of payment products and industry applications
• Strong executive presence and ability to communicate effectively with senior stakeholders.
• Excellent interpersonal, verbal and written communication skills, as well as negotiation and presentation skills
• Consultative mindset with a passion for solving client challenges.
• Strong analytical and strategic planning abilities
• Proficient using O365, MS Word, MS Excel, and PowerPoint, as well as treasury technology and systems
• Master's degree (MBA or similar) in a relevant field
• Established network of industry contacts and involvement in industry associations

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Yes

Workplace Type

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Compensation Range

93,000.00 - 189,000.00 USD Annual

The compensation range represents the anticipated low and high end of the base compensation range for this position. Actual compensation will vary based on various factors including but not limited to location, experience, and education. Colleagues in this position are also eligible to participate in an applicable incentive compensation plan. In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO).

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.